Parseq’s Mark Lonie has won silver in the Customer Experience Champion category at the 2018 UK…
Category: – Company Info
Contact Centre Omni-Agents – Fact or Fiction?
Omni-Agents – Fact or Fiction? As the great multi-skilling debate continues, Tommy Palomäki of Teleopti outlines…
Elevating The Role of Self Service in the Contact Centre
Elevating the role of self-service – 8 Top Tips Self-service has a greater role to play…
UK National Contact Centre Awards Winners Announced
– Winners announced at a gala dinner at The Brewery in London last night (15 May)…
Judges Prepare For Questions about ECCCSAs
Judges prepare for questions about ECCCSAs • Chair of the Judges, Ann-Marie Stagg hosts webinar at…
Redwood Technologies Celebrates 25th Anniversary
On Thursday 10th of May, the Worshipful the Mayor of the Borough of Bracknell Forest joined…
ECCCSA Awards 2018 Now Open for Nominations
European Contact Centre and Customer Service Awards open for nominations • Nominations open on 4 May…
Teleopti Empowers WFM Software with Artificial Intelligence
Teleopti, a global leader in workforce management (WFM) solutions, today launched the first of many functionalities…
The Wow Factor – Does It Really Matter asks Teleopti
In today’s super-connected world, products are easy to find so how do you stand out from…
MatsSoft Positioned in Gartner Magic Quadrant
MatsSoft Positioned in the Niche Players Quadrant of the Magic Quadrant for High-Productivity Application as a…
Puzzel Launch Chat bot functionality and GDPR readiness
Chat bots are creating new opportunities to expand and improve customer interactions and Puzzel’s latest release…
The Art of Reducing Call Volumes in the Contact Centre
The Art of Reducing Call Volumes in the Contact Centre – Colin Hay at Puzzel believes…
Serco & Content Guru Win at European Technology Awards
Cloud contact centre technology provider Content Guru has been awarded the ‘Vertical Solution of the Year’…
Happy 1st Birthday Puzzel. A time to Reflect
Børge Astrup, CEO of Puzzel looks back over the last year as the company celebrates its…
Introducing Gen Z – “Millennials on Steroids”
Introducing Gen Z – “Millennials on Steroids” – Understanding the Snapchat, Smartphone generation is essential for…
Teleopti Earns Top Score for Overall Vendor Satisfaction
Teleopti earns top score for overall vendor satisfaction in DMG Consulting’s WFM Report for fourth year…
Jabra Engage The Ultimate Headset for Satisfaction & Security
Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security Noise-cancelling microphones,…
Content Guru to Electrify Customer Engagement at Utility Week Live
Content Guru to Electrify Customer Engagement at Utility Week Live From 22nd to 23rd May 2018,…
Jabra Launch Contact Centre Cashbacks Promotion
Jabra launches new Cashbacks promotion – Offers on professional contact centre headsets and speakerphones to provide…