Sabio chosen by Hargreaves Lansdown to manage business-critical customer experience for its core contact centre and…
Category: – Company Info
Building a Cloud-First Approach to the Modern Contact Centre
Building a Cloud-First Approach to the Modern Contact Centre Experience – Moving to the cloud is…
Remote Working of Contact Centre Staff – Take the Survey
The huge rise in remote working of staff, to include contact centre agents, has meant that…
Enghouse Customer Service Challenge with Free 30-day Trial
Enghouse Interactive’ lays down customer service challenge with free 30-day software trial Giving contact centres the…
New Liberty RPA from Netcall Unlocks Business Efficiencies
New Liberty RPA offering from Netcall will unlock business efficiencies across all sectors Amid a turbulent…
How analytics Support Contact Centre Agent Mental Health
How analytics helps support your contact centre agent mental health Rohan Newton, Sales Manager at SVL…
Contact Centre Webinar: IPI Cloud AI 4th March
Join IPI for a free online contact centre webinar where they will outline what their product…
Why UC &d CC Integration is Pivotal for Contact Centres
Last year the working world was forced to dramatically change the way we work, with unified…
Calabrio QM Connector Now On Salesforce AppExchange
Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace Customers…
Puzzel New CEO to drive ambitious expansion plans
Puzzel, the leading European Contact Centre as a Service (CCaaS) provider, appoints Frederic Laziou as new…
Judges Appointed to UK National Contact Centre Awards
The industry’s longest running awards programme, the UK National Contact Centre Awards, has today announced the…
Calabrio Receives Perfect Customer Satisfaction Scores for WFO
Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report Calabrio…
FourNet’s ANTENNA Wins Top Comms Business Award
FourNet’s ANTENNA service scoops another top award – Win for shared Central Government communications service at…
FourNet ‘2021 & Beyond’ Remote Working White Paper
FourNet publishes latest ‘2021 & beyond’ Remote Working White Paperaimed at contact centre agents remotely working…
Tickets Go On Sale As ECCCSA 2020 Goes Virtual
The 20th edition of the European Contact Centre and Customer Service Awards (ECCCSA) will be announcing…
IP Integration (IPI) Announces Sat Sanghera as New CEO
IPI announces Sat Sanghera as new CEO – Further strengthens leadership team with appointment of Andy…
Business Systems Announces Investment to Accelerate Growth Plans
Business Systems (UK) Ltd (BSL), a specialist in Enterprise Communications solutions is delighted to announce that…
Choosing Customer Service Channels for your Contact Centre
Choosing the right customer service channels for your contact centre There are many channels you can…