5 reasons to implement integrated email ticketing in contact centres Jamie MacSween of Puzzel shares his…
Category: – Company Info
Is Your Contact Centre Listening to Vulnerable Customers?
is your contact centre listening to your vulnerable customers? Steve Murray, solutions director at IPI Covid-19…
Customer Engagement Sees Decline During COVID-19 Lockdown
Customer engagement saw dramatic decline across the economy during COVID-19 lockdown, according to research from Content…
5 Steps to Success in Remote Onboarding in Contact Centres
Remote onboarding – 5 Steps to Success Recruiting and onboarding new staff in line with social…
Content Guru Named Supplier on Crown Commercial Service
Content Guru Named as a Supplier on Crown Commercial Service’s Spark Dynamic Purchasing System Leading cloud…
CCMA & Puzzel Partner To Study Evolution of the Contact Centre Industry
CCMA and Puzzel launch partnership to study the evolution of the contact centre industry The Call…
Lessons Learned: Preparing the Contact Centre for a Crisis
Lessons learned: preparing the contact centre for a crisis Martin Taylor, Deputy CEO at Content Guru…
How AI Can Deliver Improved CX in Your Contact Centre
How Artificial Intelligence (AI) can help deliver an improved Customer Experience in your Contact Centre Some…
The future of the Contact Centre Post COVID-19
The future of the contact centre post Covid-19 – Coronavirus has forced unprecedented change upon the…
Speechmatics and Puzzel Partner to Transform Customer Experiences
Speechmatics and Puzzel partner to transform customer experiences using any-context speech recognition Speechmatics, a UK leader in…
Take Part in the 2020 UK CX Decision-Makers Guide
The 2020 UK Customer Experience Decision-Makers’ Guide is based on 200+ surveys with UK businesses, and…
Contact Centre Scheduling: Time To Try Something New?
Contact Centre scheduling efficiency: time to try something new? Managing your contact centre capacity while adjusting…
Multi & Omni Channel Contact Centres. What’s The Difference?
Multichannel, Omnichannel… How to tell the difference? The terms multichannel and omnichannel contact centres are readily…
COVID-19 Accelerating Work Changes for Contact Centres
Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centres…
Webinar: The Voice of Your Brand in the Digital Contact Centre
The Voice of Your Brand in the Digital Contact Centre Thursday June 25th 2020 – 4:00…
The Post Pandemic Contact Centre Will Never be the Same
The Post Pandemic Contact Centre Will Never be the Same – Mark Walton, CEO at Sensée,…
CCMA Appoint Ex-Ipsos MORI Director as Research Director
The CCMA has announced the appointment of a Research Director, Stephen Yap. Stephen will support the…
UK Workers Claim To Be More Productive At Home
UK workers claim to be more productive at home according to research conducted by Jabra –…