The 2020 UK Customer Experience Decision-Makers’ Guide is based on 200+ surveys with UK businesses, and 1,000 interviews with British consumers.
Take part in this year’s survey to find out:
• How the COVID crisis has affected customer experience, and what organisations are doing about it
• How your CX performance benchmarking scores compare to your competitors
• Which technologies positively impact on customer experience
• Which channels do customers really want to use – and when?
• What customers actually want from automation and AI.
The 20-question online survey is entirely confidential and takes an average of 12 minutes to complete.
Survey participants will exclusively be sent the full report pre-launch in August.
To take part in the survey, please Click Here