Nasstar enables Toolstation to create a secure, remote working environment Virtual contact centre deployed within 72…
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RNIB Support Blind & Partially Sighted Contact Centre Agents
RNIB selects Cirrus contact centre solution to support blind and partially sighted agents Cirrus cloud contact…
Vonage Contact Centre Available on Salesforce AppExchange
Vonage Contact Centre for Salesforce Service Cloud Voice Now Available on Salesforce AppExchange Solution brings automation,…
CC33 Contact Centre Set to Create 200 New Jobs
South Yorkshire based contact centre CC33 set to create 200 new jobs South Yorkshire based contact…
Sensée Creates 500 New Work-from-Home Contact Centre Roles
Sensée, the work-from-home specialist, is creating 500 new permanent and temporary contact centre positions to meet…
Top 9 Ways to Reduce Costs In Your Contact Centre
Business Systems & Calabrio Present: Top 9 Ways to Reduce Costs In Your Contact Centre Tuesday…
Gamification can be used effectively within Hybrid contact centre
How gamification can be used effectively within the hybrid contact centre IPI Craig Farley As we…
Payments: The Future of Security and CX Whitepaper
PCI Pal® publishes Payments: The Future of Security and CX whitepaper – Whitepaper explores how data…
Talkdesk Ranked #1 in G2 Reports Most of any CCaaS Provider
Talkdesk Ranked #1 in 16 G2 Summer Reports, Most of any CCaaS Provider Peer review site…
Connected Enterprise – Ways to turn Theory into Practice
A Connected Enterprise – 3 ways to turn theory into practice In his final blog in…
Jabra PanaCast 50 Video Bar: Insight Driven Collaboration
Now Available: PanaCast 50 video bar for insight driven collaboration in the hybrid world Jabra have…
Connect Announce Acquisition of Customer Care Solution Provider, ServiceCX
Connect Announce Acquisition of Customer Care Solution Provider, ServiceCX – Additional capabilities expand value of customer…
Royal London Contact Centre Transformed with WFM
How Royal London’s Contact Centre was Transformed with the implementation of WFM by Business Systems using…
Jabra Headsets Now Certified To Work With Content Guru storm®
Content Guru Announces That Jabra Headsets Are Now Certified To Work With storm® Pioneer in cloud…
Omnichannel CX in the Travel Industry During Pandemic
In our recent webinar ‘The Changing Face of the Contact Centre – 1 Year On’ our…
Maintel Wins Contract to Deliver SD-WAN Enabled Network
Sanctuary awards Maintel contract to deliver SD-WAN enabled network – Maintel to deliver SD-WAN network for…
North East Contact Centre Awards – The Competiton is on!
Major new employers across the North East are set to compete against established international brands for…
How to Navigate the Complexity of Digital Transformation
How to Navigate the Complexity of Digital Transformation Contact Centre Webinar Hosted by TTEC and Genesys…
Come Together at 2021 Alvaria Customer Experience Conference
Come Together at the 2021 Alvaria Customer Experience Conference for contact centre professionals Annual event brings…