Glasgow-based contact centre go-centric has rapidly expanded its workforce and now has more than 1,000 employees.…
News
eBook Download: Doing Contact Centre QA the Right Way
Doing Contact Centre QA the Right Way – The Complete Guide to Call Centre Quality Assurance…
Enghouse Releases New Cloud-Based Call Accounting Platform
Enghouse Interactive Releases New Cloud-Based Call Accounting Platform for contact centres The release of Proteus Cloud…
Noetica To Showcase Sabre at Call & Contact Centre Expo
Noetica to Demonstrate New Dynamic Real-Time Skills & Ability-Based Routing and AI-Powered Voice Analytics, Sabra, at…
Europa Announces Employee Expansion at Contact Centre
Europa Contact Centre, the multi-channel outsource contact centre is set to expand its workforce by 25…
Noetica Joins Odigo to Deliver Advanced Predictive Dialling
Noetica Joins Odigo Ecosystem to Deliver Advanced Predictive Dialling In Answer to High End Enterprise Market Demand…
Content Guru & Simply Connect Awarded Place on NHS Framework
Content Guru and Simply Connect Awarded a Place on the NHS England Health Systems Support Framework…
Flexi-Working – a win for People and Planet, says FourNet
The UK’s new employment landscape, with ultra-flexi working, provides employers with an opportunity to create a…
Differing Pandemic Experiences Between Contact Centre Staff
Differing pandemic experiences between contact centre managers and agents highlight need for further process and tech…
ECO set to create 350 Jobs at Sunderland Contact Centre
ECO (EC Outsourcing) set to create 350 new contact centre jobs at Doxford International Business Park,…
Britannic Technologies Announces Partnership with Five9
Britannic Technologies Announces Partnership with Five9 Britannic Technologies have announced a strategic partnership with Five9, a…
PCI Pal On Amazon Connect Integration & AWS Marketplace
PCI Pal® announces Amazon Connect Integration and AWS Marketplace Availability Amazon Connect users across the globe…
White Paper: Implementing Automation in the Contact Centre
Implementing automation in the contact centre – New White paper from Odigo Today more than ever,…
CCMA Conference: Releasing the Power of the Contact Centre
UK National Contact Centre Conference 2021 – Releasing the Power of the Contact Centre The CCMA…
Delivering Contact Centre Services Across Multi Platforms
CC33’s MD Paul Fletcher shares insights into the benefits of delivering services across multi platforms in…
CallMiner Conversation Analytics Available On Microsoft Azure
CallMiner Combines Conversation Analytics Platform now available for contact centres via Microsoft Azure Speech to Text…
Work Starts on New NHS Contact Centre in Medway
Work starts on new multi-purpose ambulance, 999 and NHS 111 contact centre in Medway, Kent. Building…
Key Win for FourNet at Comms National Awards
Key win for FourNet at Comms National Awards – ANTENNA takes top prize FourNet has won…
Understanding the Increased Role of Contact Centre Agents
Understanding the Increased Role of Contact Centre Agents in the Modern Customer Experience – eBook download…