NEW Global CX Landscape Study: 58% of CX Depts Don’t Align with… Not all research studies…
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Will Higher Energy Bills Have An Impact On Where We Work?
Will Higher Energy Bills Have An Impact On Where We Work? Sensee asks the question is…
The Future State of Customer Experience in Contact Centres
The Future State of Customer Experience in Contact Centres – Unpacking the Virtual Think Tank Frost…
The 2022 Contact Centre Trifecta of Pain: The Struggle to Hire
The 2022 contact centre trifecta of pain: the struggle to hire (Part 1) Rachel Lane, Solution…
The Globalisation of Contact Centres & Benefits Created
SVL Account Director Anne Holmes discusses the globalisation of the Contact Centre Industry and benefits of…
Consumers Judge Brands Based on their Customer Service
New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not…
Jabra Introduce AI software to Improve CX in Contact Centres
Jabra introduces unique AI software for improving customer and agent experience in contact centres – Jabra…
Short Waiting Times More Important Than Choice of Channels
Customer Service: short waiting times more important than choice of channels in contact centres according to…
Jabra New Generation of Contact Centre Headsets to Engage
Jabra adds a new generation of contact centre headsets to the Engage line – Jabra Engage…
Quality Management in the Contact Centre: The Future is Hybrid!
Who needs Quality Management (QM) in the contact centre? Quality Management (QM) has been used in…
Sometime you get problems which you can easily overcome
Sometime you get problems which you can easily overcome. Sometimes you get problems which need your…
Chubb Contact Centre Celebrates its First Year
Chubb’s Blackburn Contact Centre celebrates its first year August has been a momentous month for Chubb’s…
The 5 Principles of Good, Sorry Great, Customer Service
The 5 Principles of Good, sorry great, Customer Service in your contact centre. As customer experience…
Recruitment & Retention in your Contact Centre
Recruitment and retention in your contact centre – Download the eBook from MaxContact In the face…
Lemon Contact Centre – Adding Zest to European Tech Firms
Lemon Contact Centre – Exporting services to European Tech Firms adds zest to Lemon’s client roster.…
How to make your Hybrid Workforce PCI Compliant
How to make your hybrid workforce PCI compliant – empowering contact centre agents to work from…
The Hidden Costs of Contact Centre Licencing
The Hidden Costs of Contact Centre Licencing – Traditional perpetual licence? Flexible subscription-based model? What’s the…
Multilingual Contact Centres Facing Challenges Recruiting Agents
Multilingual contact centres facing challenges recruiting language capabilities – Research released today by the CCMA (Call…
Awards Celebrate Inclusive Contact Centre Industry
Awards shortlist celebrates Wales’ inclusive contact centre industry – The shortlist has been announced for the…