Sitel, a leading global customer care provider, today announced that it has been named as a…
News
Eptica launches advanced customer service software, powered by linguistic technology
Eptica have launched Enterprise Suite 9.0, which transforms customer service by applying linguistics and natural language…
Aspect Software introduces Zipwire
• Pure cloud contact centre brings setup simplicity, enterprise-class support and operational security to small and…
Capita to create hundreds of new jobs in Yorkshire
Over 500 jobs in Capita’s Dearne Valley and Leeds call centres will be created over the…
Vodafone & Videlica Win CCA Best Technology Partnership Award
Dublin-based Videlica has won a prestigious Customer Contact Association (CCA) Excellence Award for ‘Best Technology Partnership’…
Housing Association optimise customer contact across five contact centres
– mplsystems’ intelligentDesktop helps agents handle calls from multiple social housing brands within Together Housing Group…
Calls on hold as associates take part in ‘2Touch’s Got talent’
Associates at Sunderland-based Contact Centre, 2Touch, proved they are not shy and retiring, as a fearless…
Sinclair Voicenet achieve NICE accreditation
Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer…
Screwfix to take calls for BBC Children In Need
Screwfix has pledged its support for the BBC’s well loved Children in Need appeal once again,…
Pudsey preps npower’s contact centre for BBC Children in Need
Staff at the npower call centre in Burton have been busy preparing for BBC Children in…
Sitel UK announce new jobs at Watford contact centre
Sitel UK, experts in outsourced customer care solutions, today announces the creation of a further 75…
Ann-Marie Stagg Elected as European President of ECCCO
Already a well-known and well respected figure in the UK contact centre industry, Ann-Marie Stagg of…
Noble Systems Wins Best Use of Technology Award
Noble Systems have announced they have won the Best Use of Technology – Vendor Award at…
Experian and Age UK team up to combat loneliness
Experian® the global information services company, today announced it is teaming up with Age UK Notts…
GoResponse Hosts Spooky Halloween Fundraiser
Customer service specialists GoResponse have raised £350 for Macmillan Cancer Support – a leading charity providing…