Convenience versus security: latest fraudulent tactics expose weak links, says Aspect

With the news that contactless debit cards can be manipulated to transfer thousands of pounds, bypassing…

EE and Webhelp UK Officially Open Derby Contact Centre

EE and Webhelp UK hosted an event to mark the official launch of their new contact…

Interactive Intelligence delivers cloud-based contact centre solution to iGO4

Interactive Intelligence, a global provider of software and services designed to improve the customer experience, has…

Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator

Smartphone and Tablet Application Navigates Users Seamlessly through the Interactive Voice Response (IVR) Process Enghouse Interactive…

Verint Recognised for Market Leadership in Customer Interaction Analytics

High Customer Ratings and Top Scores from Ovum Reinforce Company’s Global Leadership Position Verint® Systems Inc.…

Jabra’s Holger Reisinger Named “New Way to Work Global Ambassador” by Unify

Designation Recognises Leadership in Driving the Global Agenda to Inspire Partners and Customers towards a “New…

Echo ‘The Tower of London Remembers’

Recent average call levels of 350 a day peak to 6,500 following Her Majesty the Queen’s…

Efficiently Manage Inbound Calls to your Contact Centre

Contact centre based businesses often find themselves investing huge sums of money in technology, especially when…

Chubb Fire Security announces relocation of contact centre

Birmingham based company Chubb Fire Security have announced plans to relocate their contact centre, which employs…

RESPONSE Group delivers growth in contact centre outsource market

The RESPONSE Group has continued to make excellent progress in the year to June 2014. The…

Eptica continues double digit growth in Q3 2014

Global multichannel customer interaction software company Eptica today announced that its Q3 2014 revenue jumped 17%…

We are only as good as the industry which we are proud to serve

Regular readers of my weekly blog would normally expect me to rant and rave about the…

Daviker launch innovative Cloud Contact Centre Solution powered by BT Wholesale

Daviker have launched the Cloud Contact Centre (CCC), powered by BT Wholesale’s Hosted Contact Centre portfolio.…

It’s all about Customer Service

In May and June of 2014, ‘Which Magazine’ surveyed 3,621 members of the UK public about…

It’s all about the traffic

People who know me would know that I am passionate about the contact centre industry and…

RESPONSE’s Contact Centre staff has got talent!

Fun loving employees at leading UK contact centre, RESPONSE, have shown that when it comes to…

Phone number log-in can help Twitter fly high

Twitter recently announced the launch of its new identity service Digits, a password-free login system for…

What’s happening in the Irish Contact Centre Industry?

The success of a website is determined by the editorial content, the number of visitors and…

Latest Version of Connect from Intelecom improves social media interactions

Latest Version of Connect from Intelecom improves social media interactions and puts organisations in control of…

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