While frustrating IVR menus, confusing options, and difficulty in connecting to live agents are all reasons…
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How to Improve Customer Contact Performance and Deliver Great Customer
Customer engagement in today’s multi-channel environment is challenging and sometimes considered complex, but it really doesn’t…
R Systems Europe Acquired by Webhelp Group
The Webhelp Group, parent company of Webhelp UK, has today announced the acquisition of R Systems…
Connect from Intelecom now fully integrated with Salesforce
Intelecom Group AS has launched a new application on the Salesforce AppExchange to allow a seamless…
CCMA Training Programmes – Run by Call Centre Professionals
The Call Centre Management Association (CCMA) have announced their January Training Programmes – Run by Call…
Webhelp UK – Omni-channel simplified: Three easy steps to success
There is a simple concept at the heart of omni-channel thinking; to understand what customers want…
Eithad Airways awarded Global Excellent Award 2014
Eithad Airways Manchester contact centre was selected as winner of the ‘Most Effective Contact Centre Training…
Ormuco – What can you do to prevent Cyber Security Breaches in your contact centre?
As the cost of cyber security breaches significantly increase, Ormuco Communications issues its “Overview to Global…
Contact centres deliver highest sales and greatest opportunity for upselling for Insurance Brokers
UK-based insurance brokers survey by call management experts, Callstream, has shown that: 70% of UK brokers…
Heritage Health contact centre success with poweredbyrostrvm
The Telemarketing team at Heritage Health, a private medical insurance broker, have generated some 60% increase…
Contact Centre Property – things to take into consideration
Contact Centre Property – things to take into consideration; Customers sit at the heart of many…
Search Consultancy is ‘calling’ on candidates this Christmas
Search Consultancy is ‘calling’ on candidates this Christmas with hundreds of Glasgow vacancies available and festive…
Software Magazine Names Interactive Intelligence among its 2014 Software 500 Ranking
Interactive Intelligence breaks into the top 200 among the world’s 500 largest software and services suppliers…
Sabio’s 15 top customer contact technology trends for 2015
Sabio has listed what it believes will be the Top 15 Customer Contact Technology Trends driving…
Have you booked for SOCAPiE’s Annual Conference 2015?
Don’t leave it too late as we close bookings later this month. Book today to ensure…
Webhelp comes top in French Technology Ranking
Webhelp UK’s parent company, Webhelp Group, a leading European company for outsourced customer experience management (CEM),…
Firstsource and giffgaff win at National Outsourcing Association Awards
Firstsource Solutions is proud to announce that its partnership with giffgaff has been awarded Telecommunications, Utilities…
Transversal and Elephants Don’t Forget Partner
Transversal and Elephants don’t forget partner to focus on workplace knowledge retention; Creating a complete Learning…