Zendesk Introduces Zopim Premium Live Chat for Larger Teams New Plan Provides Tools for Managing Growth…
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Gamification and Delivering a Great Customer Experience
Gamification and Delivering a Great Customer Experience – For contact centres, delivering a great customer experience…
DBF First UK Contact Centre to comply with European Std EN15838
DBF is first UK contact centre to comply with European contact centre standard EN15838 Outsourced contact…
Netcall Guides to delighting customers in today’s multichannel contact centre
Netcall Guides to delighting customers in today’s multichannel contact centre How customers interact with you is…
DBF UK Outsourced Contact Centre, Reports 45% Growth in 2014
DBF UK, Outsourced Contact Centre, Reports 45% Year-on-Year Growth in 2014 As it approaches its 15th…
Marketers No Closer to Understanding Customer Journey
Mapping the customer journey in the contact centre isn’t that straightforward; new research reveals a lack…
How Contact Centres are using Quality Monitoring
How Contact Centres are using Quality Monitoring When your agents are successful your contact centre will…
Noble Systems Cloud Contact Management sected by Pelican Auto Finance
Noble Systems Cloud Contact Management Solution selected by Pelican Auto Finance – Global contact centre technology…
eg Solutions Enterprise Workforce Optimisation Suite
eg solutions continues to drive the market with the most complete Enterprise Workforce Optimisation suite for…
The Forum Launch Awards Showcasing Excellence in Contact Centres
The Forum are launching two new awards showcasing excellence in critical operational roles within contact centres…
Contact Centres looking to nearshore locations
Contact Centres – Attractive Benefits Draw UK Contact Centres to Scotland, Ireland, Northern Ireland – New…
Find the Data and the People that Will Help You Succeed
How to Find the Data and the People that Will Help You Succeed – Article by…
Aspect Software Banks & Networks need collaboration to prevent mobile fraud
Banks and network operators need to collaborate more to prevent mobile fraud, says Aspect Software –…
JLD Recruitment improve Skills testing with ISV Group FastPath
Essex based recruiters JLD introduced skills testing to their candidate experience in 2013. Having contacted a…
VoiceSage Mobile Messaging Revenues Continues to Soar
VoiceSage Mobile Messaging Revenues Continues to Soar as new SMS Conversations and Visual Touch Messaging (VTM)…
Biometrics goes Mainstream according to Sabio
Biometrics goes mainstream according to Sabio’s Stuart Dorman, Head of Consultancy In preparation for the launch…
Ignoring PCI-DSS rules costs Brokers new business according to Callstream
Callstream research shows that ignoring new PCI legislation will cost insurers more than just fines Research…
Noble Systems Enterprise Solution chosen by PT Services Group
Noble Systems Enterprise Contact Centre Solution chosen by The PT Services Group – Premier prospecting organisation…
Sabio – Transforming Customer Contact
Sabio have announced details of Contact Centre Conference ‘Transforming Customer Contact’ enabling contact centre management to…