Software Box Limited (SBL), one of the UK’s leading providers of information security solutions to the…
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Jabra extends commitment to contact centre industry with an upgraded product
Jabra extends its commitment to the contact centre industry with an upgraded product – Jabra upgrade…
TUI increase Swansea Workforce with 15 Contact Centre Jobs
TUI have announced that they will increase Swansea Workforce with 15 Contact Centre Jobs over the…
Verint Systems assist Telecommunications Provider to Enhance Customer Engagement
Verint Systems assist International Telecommunications Provider to Enhance Customer Engagement with Verint Branch Solutions Actionable Intelligence…
DXI Extends Footprint in Contact Centre Market
DXI Extends Footprint in Contact Centre Market with Recent Acquisition By Market Leader 8×8 DXI, a…
Transversal and Wonnova drive levels of engagement from Contact Centre Agents
Transversal and Wonnova team up to drive higher levels of engagement from contact centre agents and…
NICE Solution Tackles Customer Grievances Head On
Got a Complaint? New NICE Solution Tackles Customer Grievances Head-on to Create Perfect Experiences – By…
Enghouse Interactive – Skype for Business
Over 250 and Counting – Enghouse Interactive Deploying Six Customer Contact Centre Solutions on Skype for…
Echo Managed Services joins Institute of Customer Service
Echo Managed Services joins Institute of Customer Service – Part of ongoing drive to deliver best…
Contact Centre For Sale – No Careful owners!
It has been reported that a Cambridge Fire Control Contact Centre, which has never been used…
Sitel & Equality and Advisory Support Services Award
Sitel and the Equality and Advisory Support Services (EASS) win a Silver Multi-Channel Customer Service award…
Ventrica wins ‘Silver’ at European Contact Centre & Customer Service Awards
Ventrica wins ‘Silver’ at European Contact Centre & Customer Service Awards for ‘Best Outsourcing Partnership’ with…
Aspect Software and Edwardian Group London Celebrate Award Success
Aspect Software and Edwardian Group London Celebrate Award Success – Project to transform customer service recognised by…
“Can we fix it?” When it comes to customer service YES
Which? Survey on best and worst brands for customer service makes clear argument for better self-service…
Vodafone New Jobs at UK Contact Centres
Vodafone, the telecoms and broadband provider, are to create 400 new contact centre based jobs following…
Dunelm Contact Centre on Recruitment Drive
Dunelm, the home furnishing company, have announced that their recently refurbished Radcliffe, Manchester based contact centre…
3 Strategies To Prevent (or Mend) Customer Service Mishaps
3 Strategies To Prevent (or Mend) Customer Service Mishaps – Jonathan Sharp of Britannic Technologies reveals…
Aspect Software & Fonolo Partner to Bring Enhanced Call-Backs to the Contact Centre Market
Fonolo and Aspect Partner to Bring Enhanced Multi-Channel Call-Backs to the Contact Centre Market – Fonolo,…