Eptica research finds that UK and French consumers frustrated by lack of understanding from brands on…
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Sabio is one of UK’s Best Workplaces
Sabio acknowledged as one of UK’s Best Workplaces by Great Place to Work Institute – Customer…
Ultracomms Cloud Contact Centres
Taking the step into cloud services for your telephony infrastructure is a simple and supported process…
Jabra Evolve Lets You Stay in ‘The Zone’
Jabra Evolve Lets You Stay in ‘The Zone’ with Intelligent Call Transfer for Skype For Business…
55% of Customers Can’t Remember Having a Successful Customer Experience
SDL Report confirms that 55% of Customers Can’t Remember Having a Successful Experience [Infographic] The customer…
Firstsource Solutions Recruitment Open Day at Cardiff Contact Centre
Firstsource Solutions have announced details of its recruitment open day for 300 new full-time jobs at…
Aspect Software: Context is Everything
Context is Everything: Aspect Software Introduces Experience Continuity Contextual Consistency Between All Customer Service Interactions, Channels…
eg solutions Slick Back Office central to challenge of digital disruption
eg solutions: Digital disruption and the rise of challenger brands mean that the traditional banking sector…
Accident Advice Helpline Spells Out Workplace Hazards
Accident Advice Helpline Spells Out Workplace Hazards – Since 1974 employers in the UK have had…
mplSystems tips to get your customers to love you more
mpl Systems four top tips to get your customers to love you more – From time…
Callstream – Personal lines insurers outperform commercial lines in Contact Centre performance
Callstream research confirms that Personal insurers are outperforming their commercial counterparts in their ability to make…
4net Technologies wins Avaya Partner of the Year
Avaya has voted 4net Technologies as its Partner of the Year at the recent Avaya Annual…
Emirates Staff at Manchester Contact Centre Celebrate Success
Emirates 400 employees in their Manchester Contact Centre are celebrating the success of the company’s second…
Blog: Contact Centre Agents – at last recognition
Contact Centre Agents – at last recognition! Readers of my humble blog would realise that I…
AgentFest 2015 – Focusing on frontline Agents
AgentFest 2015, the unique event focused on the frontline advisors at contact centres, is returning to…
‘What Can Businesses Learn from the Proactive Digital Election?’
What Can Businesses Learn from the Proactive Digital Election? Jeremy Payne, International Group Marketing Director, Enghouse…
Intelecom introduces Web-Chat & Outbound Dialling to Cloud Solution
Intelecom introduces new and enhanced web-chat and outbound dialling functionality to its multi-channel cloud contact centre…
Netcall increases NCP Contact Centre Performance
Netcall – The UK’s Largest Car Park Operator Improves Contact Centre Performance and Reduces Management Administration…
Hastings Direct appoint Andrea Gray as Site Director at Leicester Contact Centre
Hastings Direct have appointed Andrea Gray as Site Director as the Leicester Contact Centre went ‘live’…