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Calabrio QM Connector Now On Salesforce AppExchange
Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace Customers…
VeriCall Announce Contract with A Big Six Energy Provider
VeriCall announce major contract with one of the Big Six UK Energy providers with a new…
Puzzel New CEO to drive ambitious expansion plans
Puzzel, the leading European Contact Centre as a Service (CCaaS) provider, appoints Frederic Laziou as new…
NICE Introduces NTR-X, Next Generation Compliance Solution
NICE Introduces NTR-X, Next Generation Cloud-Based Compliance Solution for Omnichannel Trade Recording Management Selected by several…
BT One Year of Answering Calls in UK Contact Centres
One year of answering 100% of customer service calls in the UK and Ireland based contact…
How to Identify, Support, and Retain Vulnerable Customers
Contact Centre Webinar: How to Identify, Support, and Retain Vulnerable Customers With financial and health crisis…
AI-Powered Voice Analytics Ready to Power Digital-First Contact Centre
AI-powered voice analytics are now ready to power the digital-first contact centre in 2021 AI has…
Noble Receives Award for Gamified Learning Management System
Noble Systems Receives “2020 Workforce Optimisation Innovation Award” for its Gamified Learning Management System Noble Systems,…
Maintel Grows Cloud Services By Nearly a Third in 2020
Maintel, the cloud and managed services company, has revealed a rapid growth in the use of…
Judges Appointed to UK National Contact Centre Awards
The industry’s longest running awards programme, the UK National Contact Centre Awards, has today announced the…
NICE Introduces New Microsoft Teams Integration
NICE Introduces New Microsoft Teams Integration to CXone and Engage that Enhances Customers’ Ability to Collaborate…
Calabrio Receives Perfect Customer Satisfaction Scores for WFO
Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report Calabrio…
ECO Creates Jobs at Two of Their Contact Centre Sites
ECO Outsource, formally EC Outsource, have announced the creation of new jobs at their Sheffield and…
Will HMRC Improve Under New DG of Customer Service?
Will HMRC’s new DG of Customer Service embrace innovative tools available to support her staff to…
PCI Pal Announces Partners for Security & CX Conference
PCI Pal® announces partners for upcoming Payments: The Future of Security and CX Conference – Industry…
Predicting the Seven Future Trends for Contact Centres
Predicting the Unpredictable: Seven Future Trends for Contact Centres – Darren Rushworth, President of NICE Asia…
Contact centres Can Speed Up Phone Payments
Contact centres can speed up phone payments while giving agents and customers a frictionless experience. Contact…
After Lockdown Will Remote Customer Support Stay?
After UK Coronavirus Lockdown #3, Will Remote Contactless Customer Support be Here to Stay in contact…