Urgent call for employers to address noise • Employers are liable as workers spend nearly two…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Nixxis integrates into Salesforce.com via OpenCTI
Salesforce.com, pioneer in Cloud based CRM, is available with Nixxis Contact Suite. To answer the request…
Aspect Software Appoints Joe Gagnon to Senior VP Cloud Solutions
Aspect Software have announced the appointment of Joe Gagnon to Senior Vice President and General Manager…
Why You Need a Multichannel Contact Centre Integration Strategy
Customers expect to be able to reach out to a contact centre using the channel of…
Azzurri Appoints Chris Jagusz as CEO
Azzurri Communications has announced the appointment of Chris Jagusz as its new Chief Executive Officer. He…
Which? Report focus on Energy Company’s waiting times
How does your contact centre compare? Need to ring your energy provider? Then be prepared to…
Lloyds Banking Group Close Warrington Contact Centre
Lloyds Banking Group have confirmed that their Warrington Contact Centre, handling their telephone banking service, will…
Sky Sports ‘Living for Sport’ Ambassador Jessica Ennis-Hill visits Webhelp UK team
Thanks to Sky, the team at Webhelp UK in Derby were paid a visit by Olympic…
Interactive Intelligence Reports Cloud Seat Growth of 67 Percent
Interactive Intelligence Group Inc. has reported a 67 percent compound annual growth rate (2010-2013) of its…
Save Britain Money Group Lays off Staff
Save Britain Money Group, who featured in BBC3’s TV Series The Call Centre, have announced that…
Keep customer effort to a minimum to reduce complaints
Banks and insurance companies are breaking records for the worst customer service according to new figures…
VoiceSage launch of Touch Messaging Service
VoiceSage has continued to show impressive growth with the launch of its new product offering VoiceSage‘Touch’.…
SYNETY launch enhanced technology updates on CloudCall® for Salesforce
Initially launched in 2013, the integration of SYNETY’s CloudCall with the world-leading CRM platform, Salesforce, has…
Liveops DeinDeal AG Embeds LiveOps at Heart of Customer Service
LiveOps phone panel added to Salesforce.com for attentive and pro-active customer experience LiveOps have announced that…
Verint Enables Customers to Optimise Customer Engagement Enterprise Wide
Enhance Workforce Productivity and Performance in Back-Office Operations Verint® Systems Inc. have announced that customers are…
Exchange Communications Partners with Sinclair Voicenet
Exchange Communications, one of Avaya’s leading Platinum Enterprise Partners, is teaming up with Sinclair Voicenet. This…
Papa John Invite their Customer to Rant and Rave
Papa John, one of the world’s largest pizza chains, is inviting all of its customers to…
Verint receive Customer Experience Vendor Excellence Award
Verint’s Customer Engagement Optimization Solutions Recognized for Helping Organizations Become More Customer-Centric Verint® Systems Inc. have…