There is a simple concept at the heart of omni-channel thinking; to understand what customers want…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Eithad Airways awarded Global Excellent Award 2014
Eithad Airways Manchester contact centre was selected as winner of the ‘Most Effective Contact Centre Training…
Ormuco – What can you do to prevent Cyber Security Breaches in your contact centre?
As the cost of cyber security breaches significantly increase, Ormuco Communications issues its “Overview to Global…
Contact centres deliver highest sales and greatest opportunity for upselling for Insurance Brokers
UK-based insurance brokers survey by call management experts, Callstream, has shown that: 70% of UK brokers…
Heritage Health contact centre success with poweredbyrostrvm
The Telemarketing team at Heritage Health, a private medical insurance broker, have generated some 60% increase…
Contact Centre Property – things to take into consideration
Contact Centre Property – things to take into consideration; Customers sit at the heart of many…
Search Consultancy is ‘calling’ on candidates this Christmas
Search Consultancy is ‘calling’ on candidates this Christmas with hundreds of Glasgow vacancies available and festive…
Software Magazine Names Interactive Intelligence among its 2014 Software 500 Ranking
Interactive Intelligence breaks into the top 200 among the world’s 500 largest software and services suppliers…
Sabio’s 15 top customer contact technology trends for 2015
Sabio has listed what it believes will be the Top 15 Customer Contact Technology Trends driving…
Have you booked for SOCAPiE’s Annual Conference 2015?
Don’t leave it too late as we close bookings later this month. Book today to ensure…
Webhelp comes top in French Technology Ranking
Webhelp UK’s parent company, Webhelp Group, a leading European company for outsourced customer experience management (CEM),…
Firstsource and giffgaff win at National Outsourcing Association Awards
Firstsource Solutions is proud to announce that its partnership with giffgaff has been awarded Telecommunications, Utilities…
Transversal and Elephants Don’t Forget Partner
Transversal and Elephants don’t forget partner to focus on workplace knowledge retention; Creating a complete Learning…
4Net Technologies awarded Avaya Platinum Partner Status
4net Technologies have been awarded with the Avaya Platinum Partner status – Avaya’s highest level of…
We’ve never been ones to shout about what we do but….
Regular visitors to this website would have known that in August we completely redesigned the website;…
Rostrvm Solutions and Pythagoras offer MS Dynamics CRM
Rostrvm Solutions, the customer service hub software provider, has teamed up with Pythagoras to provide flexible…
The Agent – The most important people in the contact centre
Looking back when I was a youngster the world was a very different place; never in…