Play Not Work Will Help Your Company Succeed Says Jabra. It is going to be all…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
CorptelUK & VXi Announce Distribution Agreement
CorptelUK have announced an agreement with leading American headset supplier VXi Corporation, to distribute their extensive…
Jabra Noise-Cancelling Headsets how do they work?
You know that sound you hear when you walk onto a busy trade show floor? That…
alldayPA set to create 30 new jobs
alldayPA, the Salford based telephone call answering service, has announced a £2.5m investment in sales and…
Mears 24/7 Deploy Britannic Technologies Cloud
Britannic Technologies have announced they have deployed a telecommunications solution in the cloud for Mears 24/7,…
Ombudsman Services extends cloud-based solution from Intelecom
Ombudsman Services have extended its cloud-based contact centre solution from Intelecom to support rapid business growth…
Journeycall appoint Theresa Wishart new MD
The ESP Group have announced the appointment of Theresa Wishart as Managing Director of Journeycall to…
Contact Company announce plans for new Contact Centre
Wirrel based The Contact Company has announced plans for new new Contact Centre on the Wirral.…
Expolink Guide to Changes to non-geographic telephone numbers
Expolink Kirsty Matthewson loooks at the changes to both freephone and non-geographic telephone numbers being introduced…
Become a Super Agent!
Does your contact centre have a team of Super Agents? Register your interest now to find…
Cognia expands cloud compliance presence in Australia
Cognia expands global cloud compliance presence with Australia launch – Strategic partnership with IP Solutions International…
Zendesk Partners with Facebook
Zendesk have announced a partnership to power Facebook’s new Businesses on Messenger product enabling businesses for…
Echo Managed Services gets vote from Electoral Commission
Echo Managed Services called in to support Electoral Commission in run up to UK Parliamentary General…
Verint Extends Customer Engagement Optimisation
Verint Extends Customer Engagement Optimisation Vision with Latest Advancements – User Experience and Advanced Analytics Headline…
Webhelp UK asks Does Workplace design impact employee motivation?
Does workplace design positively impact on employee motivation and performance asks Andy Doig, Chief Operating Officer…
Are Mobile Payments more disruptive than providers imagine?
Sabio Matt Dyer looks at mobile payments initiatives such as Pingit and discusses how they could…
New Jabra Stealth UC is Skype for Business Certified
Coinciding with the launch of Skype for BusinessTM, Jabra is responding to the increasing demand for…
ICO warns contact centre to stop sending pension texts
The ICO has warned Help Direct UK, a financial services call centre, to stop sending spam…