Parseq, the customer contact and marketing specialist outsoucer, has announced that the company is to create…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
iAdvize Named 2016 Cool Vendor in CRM by Gartner
iAdvize Named a 2016 Cool Vendor in CRM Customer Service and Support by Gartner The May…
Confero Call Centre Assist UNICEF’s Soccer Aid 2016
Confero are aiming to take £120,000 for UNICEF’s Soccer Aid 2016 by donating 60 contact centre…
Five Reasons Why You’re Waiting On Hold for Too Long
At a time when customer service calls are more complex than ever, the workers who specialize…
Journeycall secures Transport for London (TfL) contract
Journeycall has been awarded its first contracts as part of a highly sought-after framework agreement for…
Deloitte – Ireland continues as Global hub for contact centres
Ireland continues as a ‘Global hub’ for contact centres services according to Deloitte report. According to…
Can dream management reduce high attrition rates?
Can dream management reduce high attrition in contact centres? Mike Greatwood of The Dream Manager Programme…
Interactive Intelligence PureCloud & CaaS Achieve Compliance
Interactive Intelligence PureCloud ® and Communications as a Service ( CaaS ) attain international compliance requirements…
Omni-channel is hot news so what’s the hitch?
Omni-channel is hot news so what’s the hitch? asks Teleopti Workforce management plays a crucial role,…
Do You Know Where Your Legacy Call Recording Data Is?
Do You Know Where Your Archive Call Recording Data Is? Organisations that fail to take data…
Aspect Software Announces Court Approval of Deleverage of Balance Sheet
Aspect Software announces court approval of plan to deleverage its balance sheet, reducing long-term debt by…
Best Practices for Making the Boat go Faster – Download
Best Practices for Making the Boat go Faster Enhancing customer experience performance in your contact centre.…
HMRC Contact Centre – How does your compare?
HMRC Contact Centre – How does your compare? In a report ‘The quality of service for…
Why Contact Centres are naturally suited to Bimodal IT
Why contact centres are naturally suited to bimodal IT – Thomas Rødseth, VP of Product and…
Inside Cloud Seminar hosted by Britannic Technologies
Inside Cloud Seminar hosted by Britannic Technologies Britannic Technologies invite the contract centre industry to explore…
ICO Fine Company for making 2.5 million Nuisance Calls
ICO Fine Company for making 2.5 million nuisance calls – A home improvements company that made…
VoiceSage Moves UK Office To Service UK Better And Cater For Expansion
VoiceSage Moves UK Office To Service UK Better And Cater For Expansion – Customer communications technology…
Ventrica Celebrates with Contact Centre of the Year Award
Ventrica, the Southend based outsourcer, are celebrating after winning the ‘Contact Centre of the Year’ (larger…