UK Power Networks nominated for two awards at European Contact Centre and Customer Service Awards (ECCCSA)…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Fraudster is calling why aren’t consumers picking up on it?
The fraudster is calling… Why aren’t consumers picking up on it? New Research Finds That Fraudsters…
5 Tips To Stay In The Zone Within Your Contact Centre
5 tips to stay in the zone within your contact centre – Holger Reisinger of Jabra…
NICE Announced Market Share Leader in Speech Analytics
NICE is the Clear Leader in Speech Analytics Outpacing Market Growth and Holding Over 47% of…
Fleurop Interflora Contact Centre Comes up Roses
The Problem Fleurop Interflora is the world’s largest flower ordering service, delivering 35 million bouquets annually…
Cargiant Contact Centre Revs up Customer Engagement
Cargiant Revs up Customer Engagement in the Cloud with Enghouse Interactive, Cisco and 365IT Based in…
Noetica Appoints Contact Centre Specialist
Noetica Appoints Contact Centre Infrastructure Specialist in a Newly Created Management Position of IT Director Neil…
Cortana Can shine with Jabra Headsets – Daniel Gniazdo
Cortana can shine with Jabra headsets according to Daniel Gniazdo Cortana works best when it can…
Enghouse Interactive Signs Partnership Deal with Skype for Business
Enghouse Interactive Signs Partnership Deal with Skype for Business Specialist, Koris Further enhancing the reach and…
Capita Announce Transforming Contact Centres Conference
Capita Conferences Announce Their Transforming Contact Centres Conference – Monday 31st October 2016, Edinburgh Do not…
Calls May Be Recorded For Training & Quality Purposes
“Calls may be recorded for training and quality purposes” – It’s a phrase we’ve all heard…
Webhelp Growth Continue with Launch of Webhelp Nordic
Webhelp has confirmed the acquisition of top Nordic contact centre operation management firm, GoExcellent, announced in…
Customer Service Success Secrets From Contact Centres
Customer Service Success Secrets From Air France-KLM, Hallmark, BT, Atom Bank and More We have come…
7 Key Steps to Achieving Customer Service Excellence
7 Key Steps to Achieving Customer Service Excellence in the Service Industry Over the last few…
Ultracomms Strengthen With Key Appointments
Ultracomms to strengthen sales and channel strategies with key new appointments Ultracomms, Europe’s first cloud-based contact…
Jabra Launch Cortana Integrated Contact Centre Headsets
Jabra enhances enterprise voice generated communication with launch of Cortana-integrated headsets – Offers customers greater workplace…
Firstsource Launch UK’s First Contact Centre Boot Camp
Firstsource, the Cardiff based Outsource company, is letting its staff swap ringtones for muscle tone thanks…
Webhelp Rothesay Contact Centre Raises Money for Charity
Webhelp Rothesay Contact Centre Advisors raise money for Children’s Cancer Charity A four-woman team from leading…