Aspect Software combats the mobile fraud challenge at The Cards & Payments Summit 2017 Space 2,…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Meet John. John is An Agent in YOUR Contact Centre
John is a contact centre agent at your business. He’s 24, college educated and right now,…
lastminute.com Select Enghouse Cloud Contact Centre Service
Enghouse Interactive, a leading developer of a comprehensive portfolio of contact centre software and services, have…
Bannatyne Group Expand Darlington Contact Centre
Bannatyne Group have announced that it is to recruit a further six staff at its Darlington…
Firstsource Cut 90 Jobs at Belfast Contact Centre
Firstsource, the Indian owned contact centre outsource company, have announced that they are cutting 90 agent…
Eckoh Wins Largest US Secure Payments Contract worth $3.7m
Eckoh wins its largest ever US Secure Payments Contract worth $3.7m Latest contract win extends total…
Expolink rebrands contact centre services as ‘WeAnswer’
Expolink, the leading Wiltshire-based provider of multichannel customer contact services, is rebranding its contact centre business…
Six Practical Steps to Make Web Chat Work For You
Six Practical Steps to Make Web Chat work for you – Thomas Rødseth at Intelecom, shares…
Red Nose Day in NSL Highlands Contact Centre
Having raised a staggering £78million from its last Red Nose Day, organisers are hoping this year’s…
ResQ Seaham Contact Centre Set for Further Growth
Res Q’s Seaham Contact Centre Set for Further Growth in 2017 with new ‘South Wing’ Following…
Nine Contact Centre Trends to Watch in 2017
Nine Call Centre Trends to Watch in 2017 Christian Szpilfogel, Mitel VP Strategy and M&A Business…
The Real-Time Revolution in the Contact Centre
The Real-Time Revolution in the Contact Centre – Richard Stevenson, CEO, Red Box Recorders There aren’t…
Jabra Assured Services Programme Power of Conversation
Jabra Assured Services Programme Conversations are still an integral part of customer service. When we have…
allDayPA Form Outsource Partnership with The Silver Line
alldayPA Rings Up pioneering Partnership for Charity helpline, The Silver Line Manchester-headquartered telephone answering service alldayPA…
Customer Experience More Important than Great Products
British Study Finds Customer Experience is More Important than Great Products Seventy-six percent of UK consumers…
Webhelp Announces Collaboration with Trees4Scotland
Leading global customer experience and business process outsourcing company, Webhelp, has announced a partnership with Trees4Scotland,…
Ransomware Is Opportunity To Improve Identity Authentication
Gadget ransomware warnings highlight opportunity to improve identity authentication, says Aspect Software Fraud follows the channels…
Can You Have Excellent Customer Service With A Disengaged Team?
Can you have excellent customer service with a disengaged team? Do you work because you have…
The Contact Centre Revolution (Not Just Robots!)
The Contact Centre Revolution is Here (and we’re not just talking about robots) Kirsty Rigg, Digital…