Salesforce Announces Service Cloud Einstein and Amazon Connect Integration Building on the companies’ strategic alliance, AWS…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Listen to me! Listen to me!! LISTEN TO ME!!!
We’re losing our ability to listen. This potential crisis threatens our relationships with our customers, organizations,…
Customer Engagement Without Boundaries
Aspect CrowdChat: Customer Engagement Without Boundaries As an expert on customer service and engagement, we would…
Jabra UK&I – Newsletter March 2017
“Heat map” your office to greater efficiency If you’re a football fan, you’re probably familiar with…
eg solutions Sponsors Rick Parfitt Jnr To Drive British GT Ambitions
eg solutions sponsors Rick Parfitt Jnr and Seb Morris to drive the duo’s British GT ambitions…
Mobile Options Are Key to Self-Service Success
Mobile options are key to self-service success, says Aspect Software The new ContactBabel report “The Inner…
DTMF Card Payment By Phone Tech; Customer Experience and AHT
DTMF ‘card payment by phone’ technology: customer experience and average handling time We are often asked…
Loganair Goes Live with New In-House Contact Centre
Loganair has launched its new reservations system for travel from 1 September, when it starts flying…
Make Your Voice of the Customer Campaign A Success
To enhance customer experience and increase business growth, many firms are developing voice of the customer…
ContactBabel: The Inner Circle Guide to Self-Service
The Inner Circle Guide to Self-Service is a major independent analyst report, aimed at providing customer…
Integrating Artificial Intelligence into Your Contact Centre
The number of predictions and speculations about Artificial Intelligence AI replacing human workers in the contact…
Aspect Software Combats The Mobile Fraud Challenge
Aspect Software combats the mobile fraud challenge at The Cards & Payments Summit 2017 Space 2,…
Meet John. John is An Agent in YOUR Contact Centre
John is a contact centre agent at your business. He’s 24, college educated and right now,…
lastminute.com Select Enghouse Cloud Contact Centre Service
Enghouse Interactive, a leading developer of a comprehensive portfolio of contact centre software and services, have…
Bannatyne Group Expand Darlington Contact Centre
Bannatyne Group have announced that it is to recruit a further six staff at its Darlington…
Firstsource Cut 90 Jobs at Belfast Contact Centre
Firstsource, the Indian owned contact centre outsource company, have announced that they are cutting 90 agent…
Eckoh Wins Largest US Secure Payments Contract worth $3.7m
Eckoh wins its largest ever US Secure Payments Contract worth $3.7m Latest contract win extends total…
Expolink rebrands contact centre services as ‘WeAnswer’
Expolink, the leading Wiltshire-based provider of multichannel customer contact services, is rebranding its contact centre business…
Six Practical Steps to Make Web Chat Work For You
Six Practical Steps to Make Web Chat work for you – Thomas Rødseth at Intelecom, shares…