Teleopti earns top score for overall vendor satisfaction in DMG Consulting’s WFM Report for fourth year…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
KURA Contact Centre Growth After Contract Wins
Kura poised for further growth following contract wins Glasgow-based contact centre specialist Kura is celebrating a…
Jabra Engage The Ultimate Headset for Satisfaction & Security
Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security Noise-cancelling microphones,…
Register Now for Aspect’s Engagement Analytics Session
Last chance: register now for our Engagement Analytics Lunch and Learn session Engagement Analytics is the…
Royal Mail Fined After Sending 300,000 Nuisance Emails
Royal Mail Group Ltd has been fined £12,000 by the Information Commissioner’s Office (ICO) after sending…
Stratcom Opens First UK Contact Centre in Brighton
Stratcom Opens its first UK based Contact Centre in Brighton Stratcom has been working with charities…
Content Guru to Electrify Customer Engagement at Utility Week Live
Content Guru to Electrify Customer Engagement at Utility Week Live From 22nd to 23rd May 2018,…
Co-Op Turn Conversation into Insights & Win Award
Co-Op Turn Conversation into Insights and Win Best Voice of the Customer Award at the ECCCSAs…
Volkswagen Extends Contact Centre Outsource with Capita
Volkswagen Group UK extends its customer service outsource contract with Capita Capita today announces that it…
Support UK Achieves Accreditation in Liquid Voice Partner Programme
Support UK Achieves Silver Accreditation in Liquid Voice New Business Partner Programme Liquid Voice, a global…
dancing lion: Join the Customer Centric Culture Club!
All of us business people want to be different, don’t we? It’s the case we’re constantly…
Email in Contact Centres: Give it a Second Chance!
Email in contact centres: 5 reasons to give it a second chance – Colin Hay at…
PCI Compliant Contact Centres: Maximising Customer Experience
PCI Compliant Contact Centres: Maximising Customer Experience [EBOOK] The ways in which customer experience can be…
For Communication Chaos, Try Canine Cooperation!
Why can’t everyone just get along? You really do have to wonder. I take my dog…
How Contact Centres Can Recruit & Retain Agents
New guide explains how contact centres can recruit and retain talented agents A new insight guide…
The Dangers of Standing Still With Legacy Systems
Digital transformation and cloud migration are presenting unprecedented opportunities for contact centre performance. Equally, obsolescence in…
Jabra Launch Contact Centre Cashbacks Promotion
Jabra launches new Cashbacks promotion – Offers on professional contact centre headsets and speakerphones to provide…
National Living Wage 1st April 2018
Rises to the National Living Wage (such as the increase on April 1st) are having a…