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ContactBabel 2018 UK CX Decision-Makers’ Guide

“The 2018 UK CX Decision-Makers’ Guide”, based on surveys with 246 UK organisations and 1,000+ interviews with UK consumers, is now available for free download.

The report shows customer experience and contact centre professionals:

 – How your competition is spending their CX budgets

How your CX performance benchmark scores compare to your contact centre competitors’

Which technology has the greatest positive impact on customer experience in the contact centre

The most useful CX measurements and benchmarks

The channels that customers want to use – and when

How automation really affects the customer experience in the contact centre

Findings are reported by vertical market and organisational size, so you can compare your CX initiatives with organisations like yours.


Additional Information

To download the full report for free Click Here

For additional information on ContactBabel visit their Website