More than 20 new, permanent jobs could be created at a local contact centre if an…
Tag: Outsource
KCom signs multi-million pound contact centre deal
It has been reported that KCom has signed what has been described as a “substantial”, multi-million…
Teleperformance set to grow in Kilmarnock during 2014
Teleperformance has announced that it plans to increase its workforce in Kilmarnock by up to 15…
Sitel positioned in Gartner Magic Quadrant for Contact Centre BPO
Sitel, a leading global customer care provider, today announced it has been positioned by Gartner, Inc.…
Firstsource Achieves Investors in People Silver Standard
Firstsource Solutions has announced that it has been accredited with Investors In People (IIP) Silver Standard…
Sitel Newcastle achieves Silver Level North East Better health at Work Award
Following another year of regular health and well-being activities and a real focus on employee engagement,…
Aegis announce plan for Glasgow based contact centre
Global outsource company Aegis have announced plans to create a 2,500 seat contact centre in Glasgow.…
Convergys to Acquire Stream for $820 Million
Convergys Corporation and Stream Global Services, Inc., have announced entry into a definitive merger agreement under…
Capita and RSPCA celebrate 10 years of outsource partnership
Capita’s customer management business, based in South Yorkshire, recently hosted a two day fundraising event to…
Agent takes home new car for Christmas
Paul Campbell from Greenock, who works for customer experience management company, Webhelp UK, is the lucky…
Journeycall staff dress up for Macmillan charity donation
Staff working at Angus and Mearns based contact centre operator, Journeycall, have raised funds for a…
5 Myths about Outsourcing Customer service
Ivan Ivanov, COO of 60k. A decade ago outsourcing was a new concept; now it is…
Teleperformance UK Awarded Five Year Passport Office Contract
Teleperformance UK have announced that it has been awarded a new contract with Her Majesty’s Passport…
Sitel Named a Leader in the Global Contact Centre Outsourcing Market
Sitel, a leading global customer care provider, today announced that it has been named as a…
Capita to create hundreds of new jobs in Yorkshire
Over 500 jobs in Capita’s Dearne Valley and Leeds call centres will be created over the…
Calls on hold as associates take part in ‘2Touch’s Got talent’
Associates at Sunderland-based Contact Centre, 2Touch, proved they are not shy and retiring, as a fearless…
Experian and Age UK team up to combat loneliness
Experian® the global information services company, today announced it is teaming up with Age UK Notts…
GoResponse Hosts Spooky Halloween Fundraiser
Customer service specialists GoResponse have raised £350 for Macmillan Cancer Support – a leading charity providing…