First Call Resolution has always been a bit of a mantra in the customer service industry.…
Tag: Outsource
RESPONSE Staff at the Contact Centre ‘Glitzies’
RESPONSE, one of the UK’s leading contact centres located in Glasgow, has staged its third annual…
Echo Managed Services helps deliver 400% increase in registrations for RAF Careers
– Echo uses Facebook to enable RAF engagement with potential recruits – Performance secures further customer…
Webhelp UK launches partnership with MacMillan Cancer Support
Customer experience management company, Webhelp UK, and charity, MacMillan Cancer Support, have announced plans for an…
Contract with Scottish Power creates new jobs at KC Contact Centres
More than 20 new, permanent jobs could be created at a local contact centre if an…
KCom signs multi-million pound contact centre deal
It has been reported that KCom has signed what has been described as a “substantial”, multi-million…
Teleperformance set to grow in Kilmarnock during 2014
Teleperformance has announced that it plans to increase its workforce in Kilmarnock by up to 15…
Sitel positioned in Gartner Magic Quadrant for Contact Centre BPO
Sitel, a leading global customer care provider, today announced it has been positioned by Gartner, Inc.…
Firstsource Achieves Investors in People Silver Standard
Firstsource Solutions has announced that it has been accredited with Investors In People (IIP) Silver Standard…
Sitel Newcastle achieves Silver Level North East Better health at Work Award
Following another year of regular health and well-being activities and a real focus on employee engagement,…
Aegis announce plan for Glasgow based contact centre
Global outsource company Aegis have announced plans to create a 2,500 seat contact centre in Glasgow.…
Convergys to Acquire Stream for $820 Million
Convergys Corporation and Stream Global Services, Inc., have announced entry into a definitive merger agreement under…
Capita and RSPCA celebrate 10 years of outsource partnership
Capita’s customer management business, based in South Yorkshire, recently hosted a two day fundraising event to…
Agent takes home new car for Christmas
Paul Campbell from Greenock, who works for customer experience management company, Webhelp UK, is the lucky…
Journeycall staff dress up for Macmillan charity donation
Staff working at Angus and Mearns based contact centre operator, Journeycall, have raised funds for a…
5 Myths about Outsourcing Customer service
Ivan Ivanov, COO of 60k. A decade ago outsourcing was a new concept; now it is…
Teleperformance UK Awarded Five Year Passport Office Contract
Teleperformance UK have announced that it has been awarded a new contract with Her Majesty’s Passport…
Sitel Named a Leader in the Global Contact Centre Outsourcing Market
Sitel, a leading global customer care provider, today announced that it has been named as a…