Karl Brough, Sitel’s UK Regional Director for UK and the Nordics, was named winner of the…
Tag: Outsource
Firstsource Recognised in IAOP 2014 Global Outsourcing 100
Firstsource Solutions has been awarded the 12th rank in the International Association of Outsourcing Professionals® 2014…
AOMi – 21st century BPO – better service, leaner margins
AOMi chief executive Richard Jeffery explores how leading-edge operations management capabilities within the back office can…
Fusion employees promoted following successful development scheme
Three Fusion Sunderland Advisors promoted to Team Leaders following the completion of internal training programme As…
Parseq buys 2Touch as part of ambitious growth strategy
UK business process outsourcer Parseq has bought 2Touch from US-based Acxiom for an undisclosed sum as…
Webhelp UK donates a further £10k for Macmillan
Webhelp UK has donated an additional £10,000 to Macmillan Cancer Support following a very successful start…
Echo Managed Service’s Analytics Programme Helps Outsourcing Clients
Improved Customer Contact Outcomes With improving economic conditions leading to increased demand for UK outsourced contact…
Ovum estimates home-based agents to increase to 160,000 by 2017
The total number of outsourced agents working at home will soon exceed 100,000 globally, and the…
New Outsource Contract for Webhelp UK in Dearne Valley
Webhelp UK have announced a significant new contract win with creative I.T. solutions provider, Jigsaw24 which…
Sitel UK announces modern branding as part of Global brand re-launch
Sitel UK have announced a new modern brand as part of a comprehensive global brand re-launch.…
Spark Response Support Raises £47,000 for Sport Relief
Spark Response has once again done its bit to support Sport Relief by helping raise almost…
Serco signs £70m services contract with Lincolnshire County Council
Serco have confirmed that it has signed a new contract to provide a range of business…
Rigney Dolphin announce closure of their Derry operation with the loss of 30 jobs
The North’s Enterprise Minister Arlen Foster confirmed the closure in a statement, “Rigney Dolphin has confirmed…
RESPONSE Employees raise £15,000 for Cancer Research UK
RESPONSE, the Glasgow based Outsource company, has handed over a cheque for £15,000 to Cancer Research…
Falkirk FC sign sponsorship deal with Webhelp UK
The deal will see company, which employs more than 850 at its headquarters in nearby Larbert,…
Teleperformance Secures NHS Blood & Transplant Contract
Teleperformance UK have announced that it has secured a three year contract with NHS Blood &…
Capita selected by John Lewis for online contact centre partnership
Capita plc has been selected by John Lewis to provide its online contact centre. Under the…
Costs, complaints & customer satisfaction are driving jobs re-shoring trend
Businesses following contact centre trend to improve customer service and bring key processes back to the…
Ventrica to provide customer service for Purplebricks
Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, has been selected by…