NICE Systems Workforce Management deployed by Thomas Cook
NICE Systems Cloud-Based Workforce Management Solution deployed by Thomas Cook to Centralise Forecasting and Scheduling for Better Customer Experience NICE…
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NICE Fraud Prevention in contact centres
Nice Systems have launched its Real-Time Fraud Prevention solution, which enables contact centres to detect and prevent fraud in real…
Sinclair Voicenet can do NICE System Upgrades
Sinclair Voicenet can help you maintain the effectiveness and efficiency of your NICE applications to ensure that they continue to…
Sinclair Voicenet Security Business Partner of the Year
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, analytics, customer feedback and workforce management…
NICE Brings 100% Real Time to the Contact Centre
NICE transforms customer service into a real-time engagement experience, providing today’s customers the right service immediately and effortlessly NICE Systems…
The Beautiful Gamification
Craig Pumfrey, Vice President Marketing EMEA at NICE Systems The football season is finished but with England Manager, Roy Hodgson,…
Sinclair Voicenet achieve NICE accreditation
Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management…
NICE Introduces Contact Centre Video Recording
NICE Introduces Contact Centre Video Recording to Help Drive an Innovative, Personalised, and Compelling Customer Experience Recording capability can improve…
How Gamification Improves Contact Centre Performance
Gamification sounds like some animated hero taking giant leaps, completing levels and providing simple entertainment. Wrong. Gamification is not about…