Average Handle Time (AHT) Best Practices – Warren Wilcock of inContact I get it, time is…
Tag: NICE
Swisscom Employs NICE Real-Time Authentication
Swisscom Employs NICE Real-Time Authentication to Provide Customers an Improved and More Secure Experience Switzerland’s leading…
NICE Announces Closing of inContact Acquisition
NICE & inContact to provide the market’s only integrated, analytics-driven contact centre and WFO suite in…
NICE Continues to Expand Contact Centre WFO Market Share
NICE Continues to Expand its Contact Centre WFO Market Share Lead According to DMG Report NICE’s…
NICE Ring The Nasdaq Market Opening Bell
On Monday (12th September 2016) NICE rang the Nasdaq market Opening Bell, in celebration of a…
NICE Announced Market Share Leader in Speech Analytics
NICE is the Clear Leader in Speech Analytics Outpacing Market Growth and Holding Over 47% of…
NICE Launches Scenario Analyzer, Enhancing Customer Journey Analytics
NICE Launches Scenario Analyzer, Enhancing Customer Journey Analytics with Business Intelligence NICE’s new Customer Journey Optimization…
NICE Launch Omni-channel Recording Platform Engage 6.5
NICE Introduces First Truly Omni-channel Recording Platform with Engage 6.5 The latest release of NICE’s leading…
Sinclair Voicenet EMEA Business Partner of the Year by NICE
Sinclair Voicenet Named EMEA Business Partner of the Year by NICE Systems – Top award recognises…
NICE Announce Details of Interactions London 2016
Interactions London 2016 – Customer Service and Contact Centre Professionals Share Best Practices and Experiences to…
NICE Acquires inContact, Revolutionising the Customer Service Market
NICE Acquires inContact, Revolutionising the Customer Service Market; As one company, the two leaders form the…
NICE Robotic Automation Assists in Credit Card Fraud Prevention
NICE Robotic Automation Assists in Credit Card Fraud Prevention Process at Helpline and Accelerates Loan Approvals…
NICE Introduces New Version of Real-time Solutions Suite
NICE Introduces New Version of Real-time Solutions Suite with Greater Level of Automation and Scalability for…
Long Term Care Partners Chooses NICE Cloud-Based Workforce Management
Long Term Care Partners Chooses NICE Cloud-Based Workforce Management and Substantially Reduces Workforce Expenses during Peak…
NICE Workforce Management Market Share Leader
NICE Proves Again to be the Clear Workforce Management Market Share Leader According to DMG In…
NICE and BCG Form Partnership for Insights into Customer Behaviour
NICE and BCG Form Strategic Partnership to Generate Deeper Insights into Omni-Channel Customer Behaviour Collaboration between…
NICE and Nexidia to Join Forces, Creating a Customer Analytics Powerhouse
NICE and Nexidia to Join Forces, Creating a Customer Analytics Powerhouse – This acquisition introduces the…
NICE Systems Engage Multi-Channel Platform Enhanced
NICE Systems Engage multi-channel interaction platform leverages ease of use, operation and implementation to ensure employees…