Sitel creates 1100 jobs as part of their multi-million pound UK expansion Sitel, global leaders in…
Tag: Contact Centre
New Generation of Tech in Contact Centre Infrastructure?
Is it Time for a New Generation of Technology in Contact Centre Infrastructure? Asks Hakan Medin,…
Banks Must Master Security Basics says Aspect Software
Banks Must master Security Basics or play catch-up with mobile banking fraud, says Aspect Software Aspect…
5 Myths about Gamification from Intelecom
Engagement is the purpose of games and gamification,so sometimes a bit of fun is exactly what…
Contact Centre Professionals Missing Key Cloud Opportunities
Contact centre professionals missing key cloud opportunities, suggests new research Wide-scale cloud adoption is critical to…
Survey Shows Increasing Acceptance of Whistleblowing
New Benchmaring survey from Expolink shows increasing acceptance of whistleblowing hotlines Expolink, the leading UK-based provider…
Eckoh Secure Three Major US Contracts Worth $2.5m
Eckoh have announced that it has recently secured three significant contracts in the US worth over…
Parseq Announce Second Sunderland Contact Centre
Parseq to open second contact centre site in Sunderland and create 450 jobs. Following a period…
What can you achieve with Hosted Telephony?
What can you achieve with Hosted Telephony? Gemma Maroney of Solution IP, experts in hosted telephony…
World’s First Apple Pay Payment Performed via Telephone
World’s first Apple Pay payment performed via telephone – Proof of concept from Eckoh and Worldpay…
Intelecom Introduce Enhancements to Cloud-Based Solution
Intelecom introduces latest enhancements to its cloud-based contact centre solution with improved security features and Web…
Cost of Cloud vs On-Premise Contact Centres
It’s a question as old as cloud technology itself: which is the better choice for software,…
Rentalcars.com use Teleopti Contact Centre Workforce
Rentalcars.com uses Teleopti technology to support a diverse contact centre workforce of 80 nationalities and 40…
Feedback Tool for Improving Contact Centre Experience
Feedback from customers is the ultimate tool for improving the contact centre experience, says Aspect Software…
Proactive Customer Contact – Contact Contact Contact!
Effective customer contact is all-important for any organisation. As your front door to the outside world,…
Autonet Create Jobs at Stoke Contact Centre
Autonet, the insurance company who specialise in van and car insurance, have announced that are to…
Jabra headsets Driving efficiency in your Contact Centre
Why Jabra headsets are driving efficiency in your contact centre – PMC Telecom take a look…