Aspect Software appoints at senior leadership level to drive growth of digital identity division Aspect Software,…
Tag: Contact Centre
Spark Response Secures Contract with Weight Watchers
Spark Response secures contract with Weight Watchers which sees UK customer service operations re-shored to Gateshead…
Aviva Create New Galway Contact Centre Jobs
Aviva, the general insurance company, has announced the creation of 50 new contact centre agent positions…
easyJet Create 37 Jobs at Webhelp Contact Centre
easyJet, Europe’s leading airline has created 37 new jobs at leading global customer experience and business…
ArrowXL Dedicated Wigan Contact Centre Goes Live
Home Delivery company ArrowXL opens dedicated Wigan based contact centre. ArrowXL, the two-man home delivery specialist,…
Hull City Council Agree Outsource Partnership with Civica
Hull City Council agrees Outsource Partnership with Civica to run their contact centre services ahead of…
Eckoh Appoint New Chief Financial Officer, Chrissie Herbert
Eckoh, the global provider of secure payment products and customer contact solutions, is pleased to announce…
Signs of an Industry Leading Customer Service Centre
Seven signs of an industry leading customer service centre – Mats Rennstam, Managing Director, Bright UK…
Interactive Intelligence Visionary in Gartner Magic Quadrant
Interactive Intelligence Positioned as a Visionary in Gartner Magic Quadrant for Contact Centre as a Service,…
Sitel UK Awarded National Citizen Service Contract
Outsourcing customer experience experts, Sitel UK, has been awarded a contact centre contract to provide contact…
Intelecom Gartner Magic Quadrant for Contact Centre as a Service
Intelecom Positioned as a Challenger for the second consecutive year in Gartner’s Magic Quadrant for Contact…
North East Contact Centre Awards Shortlist Announced
North East Contact Centre Awards, organised by Sunderland Live, and celebrates the successes of the North…
Contact Centre Webhelp Appoint Chief Human Resource Officer
Contact Centre customer experience company, Webhelp, has announced the appointment of Christine Scheffler as the group’s…
Customers Disengaged With Businesses Due To Online Billing
One in three customers disengaged with businesses as a result of online billing – Mobile phone…
Proactive Customer Communication And Customer Satisfaction
Study Shows Proactive Customer Communication Drives Higher Customer Satisfaction Join the Genesys webinar featuring leading industry…
Card Not Present Alarm Bells over Contact Centres
Alarm Bells over Insurance Contact Centres and Card Not Present Imagine getting a burglar alarm fitted…
Ventrica Expands Contact Centre to 330 Seats
Ventrica expands contact centre to 330 seats to meet rising demand for its outsourced customer management…
Is Your Contact Centre Future Ready? Asks Aspect
Is Your Contact Centre Future Ready? In the midst of the rapidly changing dynamics of customer…