According to the latest research from the CCMA (Call Centre Management Association) released today, customer effort…
Tag: CCMA
UK National Contact Centre Awards Winners Announced
UK National Contact Centre Awards Winners Announced at Awards Ceremony in London This week the winners…
CCMA Evolution of the Contact Centre Research
CCMA’s Evolution of the Contact Centre research provides hope for contact centre leaders The CCMA (Call…
What contact centre advisors Want From Hybrid Working
CCMA contact centre research reveals what contact centre advisors really want from hybrid working The majority…
Contact Centres Require Human Touch to Function in Hybrid World
Contact centres require human touch to function in a hybrid world, new research reveals Contact centre…
UK National Contact Centre Awards 2021 Nominations Close
Industry recognises colleague achievements as UK National Contact Centre Awards 2021 nominations close with significant growth…
Contact Centre Research Industry at Turning Point
Evolution of the Contact Centre research reveals an industry at a turning point – Latest research…
Judges Appointed to UK National Contact Centre Awards
The industry’s longest running awards programme, the UK National Contact Centre Awards, has today announced the…
CCMA Partner with Sabio to Deliver Benchmark Service
CCMA partners with Sabio to deliver free 2021 Contact Centre Benchmark service CCMA contact centre performance…
CCMA Contact Centre Research Reveals Chatbot Trust Gap
Latest CCMA Contact Centre Research reveals chatbot trust gap The latest research from the CCMA (Call…
UK National Contact Centre Awards Open for Nominations
The UK National Contact Centre Awards 2021 are now accepting nominations, according to organisers the CCMA…
Webinar: The Impact of Brexit on the Contact Centre
The Impact of Brexit on the Contact Centre From January 2021, the UK’s transition period after…
Evolution of Contact Centres Raises Important Questions
CCMA’s Evolution of the Contact Centre research raises important questions for contact centre leaders The CCMA…
CCMA Academy Autumn Contact Centre Training Events
Mental Health Awareness for Contact Centre Managers Looking after employee mental and physical health at work…
Contact Centres Supporting The Retail Shift Online
Success beyond voice: Contact centres supporting retail shift online As the nation continues to overcome the…
UK National Contact Centre Awards Winners Announced
UK National Contact Centre Awards Winners Announced at Extraordinary Virtual Awards Ceremony – Winners include Sage,…
Six Trends That are Transforming the Contact Centre
Research from CCMA and Puzzel reveals six trends that are transforming the contact centre industry Six…
CCMA & Puzzel Partner To Study Evolution of the Contact Centre Industry
CCMA and Puzzel launch partnership to study the evolution of the contact centre industry The Call…
CCMA Appoint Ex-Ipsos MORI Director as Research Director
The CCMA has announced the appointment of a Research Director, Stephen Yap. Stephen will support the…