CCMA – Automation & Self-Service in your Contact Centre
CCMA Training Course – Making Automation and Self-Service Work for your Contact Centre Automation is getting smarter in contact centres.…
CCMA Training Course – Making Automation and Self-Service Work for your Contact Centre Automation is getting smarter in contact centres.…
The UK National Contact Centre Conference 2015 will be taking place at the British Library in London once again this…
Contact Centre Management Training Events ‘Contact Centre Operational Coaching Skills and Techniques’ The most important conversation that takes place in…
Customer satisfaction – As satisfaction with Customer Service across the UK continues to fall, industry experts from the Contact Centre…
The CCMA are inviting organisations with 10 or more UK agent positions to take part in Britain’s largest customer contact…
Following its success at the 2015 UK National Contact Centre Awards, where it won the Silver Award for ‘Team of…
In our continuing series of interviews with the CCMA’s UK Contact Centre National Awards 2015 winners we conducted an interview…
Visitors and subscribers to contact-centres.com will realise that we are great supporters of the CCMA (Call Centre Management Association) simply…
CCMA – The UK National Contact Centre Awards are the longest established Contact Centre Awards in the UK and this…
Leading customer experience provider, Webhelp UK, took the silver award for ‘Customer Experience Champion’ at last night’s CCMA UK National…
CCMA Training Courses – ‘An Introduction to Contact Centre Management’ ; This course is suitable for Team Managers looking to…
NRG together with the Call Centre Management Association, CCMA has announced that registration for the Learning & Development Forum, Newcastle,…
Echo Managed Services have been shortlisted for three prestigious contact centre industry awards Echo selected for finals in both ‘Outsourcing…
Capita Survey Confirms Gamification holds the key to operational benefits but less than half of organisations familiar with concept, survey…
The CCMA, Call Centre Management Association, have announced a series of one day training courses, Operational Coaching skills and techniques…
There are only 24 hours left to nominate your role models for the UK National Contact Centre Awards – the…
The CCMA Awards 2015 – Now in their 20th year, nominations are open for the UK National Contact Centre Awards…
The Call Centre Management Association (CCMA) have announced their January Training Programmes – Run by Call Centre Professionals for Call…
The Call Centre Management Association (CCMA), the longest established association representing the contact centre industry in the UK, today announced…