CCMA – Automation & Self-Service in your Contact Centre
CCMA Training Course – Making Automation and Self-Service Work for your Contact Centre Automation is getting smarter in contact centres.…
CCMA
The UK National Contact Centre Conference
The UK National Contact Centre Conference 2015 will be taking place at the British Library in London once again this…
Contact Centre Management Training Events
Contact Centre Management Training Events ‘Contact Centre Operational Coaching Skills and Techniques’ The most important conversation that takes place in…
Customer satisfaction – Contact Centre Industry Responds
Customer satisfaction – As satisfaction with Customer Service across the UK continues to fall, industry experts from the Contact Centre…
CCMA – Contact Centre Survey 2015
The CCMA are inviting organisations with 10 or more UK agent positions to take part in Britain’s largest customer contact…
Neopost Contact Centre Excellence Recognised Again
Following its success at the 2015 UK National Contact Centre Awards, where it won the Silver Award for ‘Team of…
CCMA Award Winners – Joanne Silner Contact Centre Manager of the Year 2015
In our continuing series of interviews with the CCMA’s UK Contact Centre National Awards 2015 winners we conducted an interview…
CCMA Award Winner: Ann McCormack of Sky UK
Visitors and subscribers to contact-centres.com will realise that we are great supporters of the CCMA (Call Centre Management Association) simply…
CCMA – UK National Contact Centre Awards and the winners are…
CCMA – The UK National Contact Centre Awards are the longest established Contact Centre Awards in the UK and this…
Webhelp UK Scoops Silver ‘Customer Experience Champion’ at CCMA Awards
Leading customer experience provider, Webhelp UK, took the silver award for ‘Customer Experience Champion’ at last night’s CCMA UK National…
CCMA Training Courses – ‘An Introduction to Contact Centre Management’
CCMA Training Courses – ‘An Introduction to Contact Centre Management’ ; This course is suitable for Team Managers looking to…
NRG & CCMA Learning & Development Forum
NRG together with the Call Centre Management Association, CCMA has announced that registration for the Learning & Development Forum, Newcastle,…
Echo Managed Services Shortlisted for Contact Centre Award
Echo Managed Services have been shortlisted for three prestigious contact centre industry awards Echo selected for finals in both ‘Outsourcing…
Capita Survey Confirms Gamification holds the key to operational benefits
Capita Survey Confirms Gamification holds the key to operational benefits but less than half of organisations familiar with concept, survey…
CCMA Announce Series of Training Courses
The CCMA, Call Centre Management Association, have announced a series of one day training courses, Operational Coaching skills and techniques…
CCMA – National Contact Centre Awards
There are only 24 hours left to nominate your role models for the UK National Contact Centre Awards – the…
CCMA Awards 2015 – Nominations are now open
The CCMA Awards 2015 – Now in their 20th year, nominations are open for the UK National Contact Centre Awards…
CCMA Training Programmes – Run by Call Centre Professionals
The Call Centre Management Association (CCMA) have announced their January Training Programmes – Run by Call Centre Professionals for Call…
Nominations Open for UK National Contact Centre Awards 2015
The Call Centre Management Association (CCMA), the longest established association representing the contact centre industry in the UK, today announced…