UK National Contact Centre Awards 2016 and the winners are….
UK National Contact Centre Awards 2016 and the Winners are…. I have always had the opinion that an industry is…
CCMA
European Contact Centre & Customer Service Awards 2016
European Contact Centre & Customer Service Awards 2016 – Nominations open 1st May 2016 You may have heard that the…
Contact Centre Best Practice Collaboration
Contact Centre Best Practice Collaboration – Learning & Development Learning & Development Managers from some of the UK’s best known…
CCMA Announce the Next Series of Member Events
The CCMA have announced the next series of Seminars, Site Visits and Training Courses – Run by the contact centre…
National Contact Centre Awards 2016 – Nominations closing soon
National Contact Centre Awards 2016 – Now in their 21st year, nominations are open for the UK National Contact Centre…
CCMA Announce Training and Seminar Events for 2016
The CCMA have announced a series of both seminars and training courses for 2016. Seminar held at Hermes Europe member…
Are BT Jobs the end of Contact Centre Outsource?
BT announcement this week that they are to recruit 1,000 UK based agents to ‘increase customer service levels’ is obviously…
CCMA Training – May the Course be with you!
The CCMA have announced a series of training courses for 2016: Training Events – May the course be with you!…
Blog: We Salute VOCA for paying National Living Wage
Blog: We Salute VOCA for paying National Living Wage – Regular readers of my humble blog may have realised that…
Sabio extend support for European Contact Centre Awards
Sabio partners with CCMA to extend support for the European Contact Centre and Customer Service Awards Sabio have announced that…
CCMA Conference – Working outside the Bubble
Working within a contact centre tends to be working inside of a bubble; Contact centre Management tend to be like…
CCMA – Automation & Self-Service in your Contact Centre
CCMA Training Course – Making Automation and Self-Service Work for your Contact Centre Automation is getting smarter in contact centres.…
The UK National Contact Centre Conference
The UK National Contact Centre Conference 2015 will be taking place at the British Library in London once again this…
Contact Centre Management Training Events
Contact Centre Management Training Events ‘Contact Centre Operational Coaching Skills and Techniques’ The most important conversation that takes place in…
Customer satisfaction – Contact Centre Industry Responds
Customer satisfaction – As satisfaction with Customer Service across the UK continues to fall, industry experts from the Contact Centre…
CCMA – Contact Centre Survey 2015
The CCMA are inviting organisations with 10 or more UK agent positions to take part in Britain’s largest customer contact…
Neopost Contact Centre Excellence Recognised Again
Following its success at the 2015 UK National Contact Centre Awards, where it won the Silver Award for ‘Team of…
CCMA Award Winners – Joanne Silner Contact Centre Manager of the Year 2015
In our continuing series of interviews with the CCMA’s UK Contact Centre National Awards 2015 winners we conducted an interview…
CCMA Award Winner: Ann McCormack of Sky UK
Visitors and subscribers to contact-centres.com will realise that we are great supporters of the CCMA (Call Centre Management Association) simply…