David Cousins, of Capita Collaboration Technologies, explores how the role of the customer experience agent is…
Tag: Capita
Capita Announce Transforming Contact Centres Conference
Capita Conferences Announce Their Transforming Contact Centres Conference – Monday 31st October 2016, Edinburgh Do not…
SouthWestern to begin trading as Capita Customer Solutions
Capita has announced that Cork-based firm SouthWestern, one of the leading domestic providers of outsourced managed…
Capita selected by Tesco Mobile to form partnership
Capita has been selected by leading mobile telecommunications company Tesco Mobile to form a five year…
Debenhams extends Capita customer services contract
Debenhams extends Capita customer services contract Capita have announced that Debenhams Retail plc has chosen to…
Capita Signs Gold Partner Agreement with Interactive Intelligence
Capita IT Enterprise Services has signed a Gold Partner agreement with Interactive Intelligence Group Inc. a…
Capita & Avaya Provide Cloud Based Contact Centre Services
Capita partners with Avaya to provide cloud-based contact centre services Capita Collaboration Technologies, part of Capita…
Capita helps South Wales Police with their enquiries
Capita helps South Wales Police with their enquiries with contact centre and control room solution Capita…
Contact Centre Workers at Capita face uncertain future
Contact centre workers at Capita’s sites at Bury and Glasgow face an uncertain future as the…
Capita Survey Confirms Gamification holds the key to operational benefits
Capita Survey Confirms Gamification holds the key to operational benefits but less than half of organisations…
Capita signs outsource contract with Wycombe District Council
Capita has signed a five year contract to provide Wycombe District Council with a fully integrated…
The problem with customer service metrics
No matter the sector or business, the word ‘metrics’ always sparks lively debate. This is particularly…
Capita selected by John Lewis for online contact centre partnership
Capita plc has been selected by John Lewis to provide its online contact centre. Under the…
Aspect Software & Capita IT Services announce channel partner agreement
Aspect Software has today announced a channel partnership agreement with Capita IT Services, part of Capita…
Capita and RSPCA celebrate 10 years of outsource partnership
Capita’s customer management business, based in South Yorkshire, recently hosted a two day fundraising event to…
Capita to create hundreds of new jobs in Yorkshire
Over 500 jobs in Capita’s Dearne Valley and Leeds call centres will be created over the…
Capita signs three-year contract to manage customer contact for Government
Capita’s customer management business will manage 10 enquiry lines on behalf of the Department for Work…
Capita awarded contract with Lambeth Council
Capita’s local government services business has secured a £3.4m contract with Lambeth Council to manage customer…