Award-winning customer contact operations share their stories at The European Exchange Winners of the largest and…
Tag: Call Centre
NICE Accelerates Self-Service Success with CXOne Spring Update
NICE Accelerates Self-Service Success with the Launch of Innovative AI-Powered Capabilities in its CXone Spring 2022…
Arvato Secure Contact Centre Contract Extension
Arvato Secure Contact Centre Contract Extension with Premium Automotive Group Arvato CRM Solutions has secured a…
Puzzel Launch Dashboard & Real-time Reporting
Introducing Puzzel’s Dashboard & Real-time Reporting Puzzel Dashboard – a new way to monitor your contact…
With the SCA Deadline Looming – What Happens Next?
With the SCA Deadline Looming – What Happens Next? Rob Crutchington, Director of Encoded, discussing the…
How Can Contact Centres Avoid Employee Burnout?
How can contact centres avoid employee burnout? Brian Atkinson, General Manager, and Vice President EMEA at…
Is it the End of Cold Calling from Contact Centres?
Is it the end of the cold call? – PPI claims, home insulation, car accidents that…
Consumers’ Changing Attitudes to Phone Payments
Consumers’ changing attitudes to telephone payments in a post-pandemic world – Danny Creswell of CardEasy explores…
Cloud Technologies Brings Global Reach for Contact Centres
Cloud Technologies bring a global reach – As SVL continues to support our client’s global ambitions,…
Data is Proving a Game-Changer for Contact Centres
According to research released today from the CCMA (Call Centre Management Association), data is transforming how…
Cazoo uses Calabrio WFM to Support Contact Centre
Cazoo uses Calabrio Workforce Management to support fast-growing contact centre business – Automated cloud WFM solution…
Payments 2022: The Future of Security & CX Conference
PCI Pal launches Payments 2022: The Future of Security & CX annual conference – Global industry…
NICE Top Provider for Conversational AI & Chatbots
NICE Recognised as a Top Provider for Conversational AI Applications and Chatbots by Metrigy Metrigy research…
Calabrio Empowers Agents on Work-Life Balance
New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance Calabrio’s unique…
Five9 Jam Session: How Smart is Your Virtual Agent?
Five9 Jam Session: How Smart is Your Virtual Agent? Virtual Event – March 22nd 2020 –…
Content Guru & AXA UK Continue Tech Innovation Journey
Content Guru and AXA UK Continue Technology Innovation Journey With storm® Content Guru, leading customer experience…
Are Voicebots & Chatbots Key to Customer Service?
Are Voicebots and Chatbots the Key to Modern Customer Service? The Customer-Centric age has led many…
PCI Pal wins Best Compliance Product at the CX Awards 2022
PCI Pal has set the standard in the Best Compliance Product category; a fantastic achievement and…
Stagecoach Appoint New Head of Customer Service
New Stagecoach dedicated customer contact centre moves a step closer with new Head of Customer Service…