New Which? research has revealed BT, TalkTalk and Scottish Power are the companies we dread calling…
Tag: Call Centre
Payment Card fraud and Data Breaches Haunt Contact Centre Managers
The risks of payment card fraud and data breaches haunt contact centre managers – Article by…
Rant & Rave: Orbit launches housing first with real-time customer feedback
Rant & Rave: Orbit Group, one of the UK’s largest housing providers, is launching a real-time…
Cloud adoption now a strategic business decision
Cloud adoption now a strategic business decision, about more than just technology Independent research shows cloud…
Civica appointed to Worcestershire Council contact centres
Civica appointed to Worcestershire Council contact centres -Local partnership to sustain and improve services while saving…
Eptica in Gartner Magic Quadrant for CRM
Eptica Positioned in Gartner Magic Quadrant for the CRM Customer Engagement Centre – Inclusion follows global…
CCMA Training Courses – ‘An Introduction to Contact Centre Management’
CCMA Training Courses – ‘An Introduction to Contact Centre Management’ ; This course is suitable for…
Ultracomms launches AMD+, its latest innovation in mitigating silent pauses
Ultracomms new solution improves agent productivity, reduces administration and ensures Ofcom compliance Ultracomms, Europe’s first cloud-based…
NICE Creating Perfect Contact Centre Experiences
NICE: Creating Perfect Experiences. NICE Invites its EMEA Customers to Interactions 2015 in London NICE Systems…
Emirates chooses BT for global contact centre virtualisation
Emirates and BT today announced a six-year deal, where BT will provide global contact centre managed…
NICE Shape Recording Standard for WebRTC Comms
NICE Systems is leading the development of a secure, compliant recording mechanism for multi-channel WebRTC sessions,…
Sabio is one of UK’s Best Workplaces
Sabio acknowledged as one of UK’s Best Workplaces by Great Place to Work Institute – Customer…
Jabra Evolve Lets You Stay in ‘The Zone’
Jabra Evolve Lets You Stay in ‘The Zone’ with Intelligent Call Transfer for Skype For Business…
55% of Customers Can’t Remember Having a Successful Customer Experience
SDL Report confirms that 55% of Customers Can’t Remember Having a Successful Experience [Infographic] The customer…
Firstsource Solutions Recruitment Open Day at Cardiff Contact Centre
Firstsource Solutions have announced details of its recruitment open day for 300 new full-time jobs at…
Aspect Software: Context is Everything
Context is Everything: Aspect Software Introduces Experience Continuity Contextual Consistency Between All Customer Service Interactions, Channels…
eg solutions Slick Back Office central to challenge of digital disruption
eg solutions: Digital disruption and the rise of challenger brands mean that the traditional banking sector…
Accident Advice Helpline Spells Out Workplace Hazards
Accident Advice Helpline Spells Out Workplace Hazards – Since 1974 employers in the UK have had…