Kura and Inisoft are pleased to offer you a complimentary copy of their new white paper…
Tag: Call Centre
Why We Can’t Escape Noise – and Why That’s a Good Thing
Why We Can’t Escape Noise – and Why That’s a Good Thing: Jabra – Holger Reisinger…
6 Great Reasons to Enter the UK National Contact Centre Awards
6 Great Reasons to Enter the UK National Contact Centre Awards 1. Raise your profile Due…
NICE Magic Quadrant for Workforce Engagement
NICE Named a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management, Placed Highest in Ability…
Echo MS Secure Outsource Contract with Network Rail
Echo Managed Services have secured a £6.3million customer service contract with Network Rail Network Rail have…
What does GDPR Really Mean for my Contact Centre Operations?
The new European General Data Protection Regulation (GDPR) will come into force across the EU on…
5 old Contact Centre Habits to Consign to History
Out with the old, in with the new – 5 old Contact Centre Habits to consign…
Download: PCI Compliant Contact Centres Maximising Efficiency
There is a common misconception that increased data security measures can often come at the expense…
Noetica To Reveal How Predictive Dialling with 0%
Noetica To Reveal How Predictive Dialling with 0% – Dropped Calls is now Possible Call &…
North East Contact Centre Awards – And the Winners are….
Winning Stars of Region’s Contact Centre Industry Unveiled at Annual Awards – NECCA’17 The ‘shooting stars’…
Goodbye Customer-Focus, Hello Customer-Centric!
Do you remember the days when it was cool to be ‘customer-focused’? A company produced well-made…
BGL Scoop North East Contact Centre of the Year Award
BGL scoops North East Contact Centre of the Year title for third year running BGL Customer…
IMImobile Sign a Partner Agreement with KCOM
IMImobile has signed a partner agreement with KCOM, a leading provider of communications and IT services…
Reasons to Enter the UK National Contact Centre Awards
6 Great Reasons to Enter the UK National Contact Centre Awards 1. Raise your profile Due…
Enghouse Interactive Introduces Contact Centre: Enterprise Version 9.1
Enghouse Interactive Introduces Contact Centre: Enterprise Version 9.1 – Addition of the TouchPoint interface further aligns…
Is Your Contact Centre Outsourcing in Safe Hands?
Are your customer management outsourcing arrangements in safe hands asks Ember Group Following Wednesday’s surprise profits-warning…
Parseq Appoint New Sales Director to drive Contact Centre Growth
Business process outsourcer Parseq has appointed Phil Crossley as Sales Director, bringing more than 20 years’…
Contact Centre Private Equity House on the Acquisition Trail with £20m Warchest
Contact Centre Private Equity House on the Acquisition Trail with £20m Warchest Manchester & Hong Kong…