Liquid Voice, one of the leading providers of interaction recording, quality management and analytics, has announced…
Tag: Call Centre
Bringing Quality Monitoring To The Contact Centre
Webinar: Bringing Quality Monitoring into the heart of the Contact Centre Thursday June 15, 2017 1:00…
NICE Webinar: Recording in the Contact Centre
Recording in the Contact Centre – The Path to the Cloud Presented By: Paul Stockford, Chief…
Mixing Live Contact Centre Agents With Automation
A recipe for success: mix live agents with automation for seamless customer experience – Graham Ede,…
8×8 Four New Patents for Communications Cloud
8×8, Inc. (NASDAQ:EGHT), the world’s first communications cloud, today announces it has been awarded three new…
Customer Service: Last Unoptimised Piece of Omnichannel Puzzle
Customer service: the last unoptimised piece in the omnichannel puzzle – Steve Powell is Director of…
Ways To Reduce Queuing Time in your Contact Centre
Five ways to reduce queuing time in your contact centre – Danny Cresswell of Syntec gives…
eg solutions take on Kilimanjaro in Aid of Charity
Charity drive for leading Staffordshire IT Company on a grand wilderness adventure on the world’s tallest…
Jabra: The Secret to Spending Less time in Meetings
Want to spend less time in meetings – and more time actually working? Join the club.…
Box Clever – Contact Centre Training from Let’s Get Healthy
Contact Centre Managers are getting their heads around how support their teams with a course called…
Noetica SNoDrop for Zero Abandoned Call Rate
Large Global Outsourcer Implements Noetica SNoDrop for a Zero Abandoned Call Rate and Ofcom Compliance Noetica,…
Callers Hang Up if They Hear ‘Your Call is Valuable To Us’
Why will 47% of callers hang up if they hear ‘your call is valuable to us’?…
Redwood Technologies Secure Place as G-Cloud 9 Supplier
Redwood Technologies Group Secures Place as G-Cloud 9 Supplier The Crown Commercial Service (CCS) has awarded…
Human Interaction Key to Quality Customer Engagement
Customer engagement is one area of business that is constantly linked to increasing automation. With new…
Webinar: How to be a Contact Centre Champion
Webinar: How to be a contact centre champion Why attend? As part of this webinar we…
mplsystems included in 2017 Magic Quadrant for CRM
mplsystems included in the 2017 Magic Quadrant for the CRM Customer Engagement Centre for the third…
Ascensos to Open Contact Centre on Isle of Wight
Ascensos, the Scottish based outsource contact centre, have announced that it will open a contact centre…
Jabra Launches Evolve 75 Wireless Headset
Jabra launches Evolve 75 wireless headset for modern office workers Designed to support concentration in the…
Iain Gibson Wins Contact Centre Manager of the Year
Iain Gibson Wins Contact Centre Manager of the Year at National Awards At this year’s UK…