ORGANO Selects Top-Rated Talkdesk Enterprise Cloud Contact Centre to Elevate Customer Experience Leading producer and marketer…
Tag: Call Centre
Vax Transforms Payment Transaction Process with PCI Pal
Vax transforms telephone payment transaction process within their Driotwich based Contact Centre with PCI Pal Agent…
Contact Centre Music on Hold That Transcends Borders
Contact Centre Music on Hold That Transcends Borders – Around the globe, Classical music is top…
Sabio: DISRUPT CX 2020 – 17th March 2020 – London
Hello, we’re Sabio. We know that customer service for many organisations remains impersonal, disjointed and inefficient.…
NICE Event: Engineering Customer Experience Transformation
Contact Centre Event: Engineering Customer Experience Transformation in the Customer-Obsessed Roaring ‘20s The ‘20s promise lots…
Redwood Technologies Group listed in Tech 100
Redwood Technologies Group listed in the 2020 Southern Tech 100 Bracknell-based pioneer in cloud customer experience…
NICE Enhance Employee Engagement Manager
NICE Employee Engagement Manager Provides Personalised Scheduling Capabilities Across Digital and Voice Interaction Channels Allowing employees…
Does Your Contact Centre Compare to your Competition?
How Does Your Contact Centre Quality Programme Compare to the Competition? Lauren Maschio, Product Marketing Portfolio…
Sabio Extends Customer Experience Capability with Acquisition
Sabio Group extends European customer experience capability with acquisition of Team vision – Addition of Team…
Cirrus and TelXL announce merger and massive growth plans
Market leading cloud Contact Centre specialist and intelligent voice network solutions provider combine to accelerate growth…
Chesterfield Hospital Improves Appointment System for Patients
Chesterfield Royal Hospital improves appointment system for patients – Providing one place to go to confirm,…
White Paper: Customer Service Performance Checklist
White Paper: Customer Service Performance Checklist Have you fallen into some bad habits when it comes…
Female Recruiters recognised in UK’s Top 50 CX Stars
Female recruiters recognised in UK’s top 50 CX Stars amongst industry leaders. Douglas Jackson, a specialist…
Paymentsense To Open Bristol Based Contact Centre
Paymentsense have announced the opening of a new contact centre in Bristol city centre and are…
Talkdesk Leader in G2 Crowd Winter 2020 Report
Talkdesk named a Leader in G2 Crowd Winter 2020 Report with Highest Satisfaction Scores and User…
Rostrvm Solutions Become Part of IMImobile
The combined business is now uniquely positioned to target the rapidly growing Contact Centre-as-a-Service (CCaaS) and…
Eckoh join Five9 Marketplace as Secure Payments Provider
Eckoh joins the Five9 App Marketplace as the first Secure Payments provider Five9’s customers set to…
NICE 2020 Contact Centre Webinar Dates Announced
How to Modernise Your Business with Purpose-Built Analytics for EX and CX Thursday, January 23, 2020 …
SVL Announce Partnership with Inspire Customer Contact Partnership
SVL announces partnership with Inspire Customer Contact Partnership to improve customer contact operations. SVL is pleased…