Britannic and 8×8 help Plus Dane Housing Improve Customer Experience in their contact centre Connecting agents…
Category: – Contact Centre News
News from the UK contact centre industry
Are Contact Centres Missing Out on Tasty Customer Data?
Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data? Contact…
Ways to Pay in 2023 – Encoded’s Top Five Payment Predictions
Ways to pay in 2023 – Encoded’s top five payment predictions in business and contact centres…
The Future Role of AI in the Contact Centre
The Future Role of AI in the Contact Centre- By Martin Taylor, Co-founder and Deputy CEO,…
Company Profile: Encoded
Encoded is a leading UK Payment Service Provider and pioneer of new and innovative secure payment…
CallMiner: Your 2023 CX Predictions Report – Download NOW
Your 2023 CX Predictions Report for contact centres from CallMiner Download NOW Forrester foresees this year…
Webhelp Appointment New MD Client Solutions
Contact centre outsource Webhelp expands Leadership Team further with Appointment of new MD Client Solutions, Samantha…
Contact Centres Failing to Grasp Customer Interaction Needs
New research shows organisations are failing to grasp customer interaction needs – Over 70% of UK…
IPI Partners with Verint to Deliver Workforce Innovation
IPI Partners with Verint to Deliver Workforce Engagement Innovation to the contact centre IPI, the contact…
NICE Delivers New Robotic Process Automation
NICE Delivers New RPA Innovations leveraging AI To Achieve Complete Performance and Master CXi New capabilities…
8 Steps To CX Transformation in 2023
8 Steps To Contact Centre CX Transformation in 2023 – Stuart Dorman, Chief Innovation Officer at…
How to Turning the Unamazing into the Amazing
Turning the unamazing into the amazing – How businesses can meet the demands of digital-savvy customers…
Customer Experience Trends & Omnichannel Communications for 2023
Infobip reveals the five most significant trends in customer experience and omnichannel communications for 2023 Global…
LAVG Optimises Outbound Contact Centre Operations with Noetica
LAVG Optimises its Outbound Contact Centre Operations with Noetica to Accelerate Debt Recovery Process for its…
3 Contact Centre Trends that will Shape 2023
A New Year brings about the chance to review the challenges and progress of the previous…
MaxContact – Contact Centre Predictions for 2023
So what can we expect in 2023? It’s likely to be another testing year economically, so…
AnswerConnect Giving Back Through Community Initiatives
Contact centre outsourcer AnswerConnect celebrates a year of giving back through community-first initiatives Initiatives include the…