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Company Profile: Encoded -

Company Profile: Encoded

Encoded is a leading UK Payment Service Provider and pioneer of new and innovative secure payment solutions for contact centres. 

The company was founded 20 years ago to offer affordable, pay-as-you-go IVR and payment solutions to small and large businesses.

Many contact centres now rely on Encoded secure automated payments for their PCI DSS compliance requirements.

Today Encoded solutions are trusted by many of the world’s leading brands including Samsung, Mercedes-Benz, BMW, LUSH and Virgin.

All the company’s services are designed to fulfil three key objectives:

» Reduce costs by automating card payments

» Increase security around payments and reduce PCI DSS compliance scope

» Improve customer service by maximising resource efficiency.

Solutions include:

» Agent Assisted Card Payments

» IVR Payments

» PayByLink Mobile Payments

» E-Commerce Payments

» Mobile Apps

» Encoded Gateway Services

Encoded Approved as Visa Direct Preferred Partner

Payment Orchestration – Why it’s Time to Call the Tune according to Encoded

Payment Gateway Services – The Hidden Gem for Contact Centres

Three Highlights from the 2023 Decision Makers’ Guide 

Ways to Pay in 2023 – Encoded’s Top Five Payment Predictions

Company Profile: Encoded

Jersey Telecom Chooses Encoded Payment Solutions

Six Reasons to take another look at IVR in your Contact Centre

The Wine Society Selects Secure Automated Payments

e-Commerce Payments: 5 Ways to Reduce Contact Centre Costs

Remote Working is Risky but doesn’t have to be

Fraud Prevention v CX. Getting Balance Right in Contact Centres

With the SCA Deadline Looming – What Happens Next?

Digital First: The Future of Card Payments in Contact Centres

PCI DSS: So Why Does It Pay To Comply with it?

Strong Authentication: Things every Merchant needs to know

The Return of the ‘Roaring Twenties’ – Capitalise on the boom

Milk & More Contact Centre Carries On with Assisted Payments

PCI DSS: The forgotten Superhero of the Contact Centre

3 Reasons Why IVR Payments Still Matter in Contact Centres



Spectrum House, Beehive Ring Road, London Gatwick Airport, West Sussex, RH6 0LG.

Telephone: 01293 229 700

WebsiteEmailTwitter – Facebook

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