GDPR – 3 Steps to Contact Centre Compliance
What happens next? 3 Steps to contact centre compliance Rob Crutchington at Encoded looks at the impact of GDPR on…
Encoded
Contact Centre Payments – Going Mobile
Contact Centre Payments – Going Mobile. Rob Crutchington at Encoded looks at how the mobile market is changing the way…
Contact Centre Payments – Going Mobile
Contact Centre Payments – Going Mobile. Rob Crutchington at Encoded looks at how the mobile market is changing the way…
Encoded Launch Secure Customer Engagement Platform
Encoded announces new secure customer engagement platform New platform allows businesses to accept fast, secure payments via SMS from customers…
What Lies Behind Your Contact Centre Payment Solution?
Robert Crutchington at Encoded takes a look under the bonnet of payments in contact centres and discusses five reasons why…
PCI DSS: 3 Surprises from the latest contact centre report
PCI DSS: 3 Surprises from the latest contact centre report – Robert Crutchington at Encoded takes a closer look at…
Scrapping Card Fees – Waste of time or a Benefit to Consumers?
Scrapping Card Fees – A Bureaucratic waste of time or a benefit to consumers? Rob Crutchington, Director at Encoded, discusses…
GDPR – Take a lead from PCI DSS in your contact centre
Robert Crutchington and Matthew Tyler outline how applying the same principles as PCI DSS can help to meet the challenges…
PCI DSS Compliance and How to achieve it?
Robert Crutchington at Encoded takes a closer look at the truth about PCI DSS in the contact centre. We have…
Simplify Card Payment Process Ditch the CVV Code
It’s time to simplify the card payment process! Take the first step by ditching the three-digit CVV code Rob Crutchington,…
A day in the Life of a Contact Centre Card Payment
A day in the life of a contact centre card payment – what does happen to your money? Rob Crutchington…
Every contact centre should have PCI DSS Programme
Five reasons why every contact centre should have a PCI DSS Compliance Programme in place, by Rob Crutchington at Encoded…
IVR Six Design Tips to Improve and Save Time and Money
IVR – Six Design Tips to Improve and Save Time and Money Article By Rob Crutchington – Director at Encoded…
PCI DSS Compliance: Whose responsibility is it anyway?
PCI DSS Compliance: Whose responsibility is it anyway? By Rob Crutchington – Director at Encoded The Payment Card Industry Data…
Wise up on PCI DSS and Save a Fortune, Encoded tells contact centres
Compliance in the contact centre should address risk and be achievable for a sensible and realistic cost. Rob Crutchington, Director…
PCI Compliance White Paper published by Encoded
PCI Compliance White Paper – Telephone Payments & PCI DSS By Rob Crutchington – Director at Encoded Making payments via…
PCI Compliance: Save Money by De-Scoping with Tokenisation
Tokenisation is a process of replacing sensitive card data with a sequence of numbers that, when used within a specific…
Exact Mortgage Experts offers clients round-the-clock payment option
PCI DSS-compliant solution protects customer data, boosts agent productivity and improves customer experience Exact Mortgage Experts (Exact), the Fitch Rated…
PCI Compliance – Why PCI De-scoping saves you money
Rob Crutchington – Director at Encoded Every business or merchant that accepts payment via debit and credit cards has a…