Ways to Pay in 2023 – Encoded’s Top Five Payment Predictions
Ways to pay in 2023 – Encoded’s top five payment predictions in business and contact centres secure, fast, payment solutions…
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Jersey Telecom Chooses Encoded Payment Solutions
Jersey Telecom chooses Encoded payment solutions for security and enhanced customer experience through 40 agents in JT’s contact centre which…
Six Reasons to take another look at IVR in your Contact Centre
Six reasons to take another look at IVR in your contact centre – Rob Crutchington at Encoded, discusses the rise…
The Wine Society Selects Secure Automated Payments
Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced…
e-Commerce Payments: 5 Ways to Reduce Contact Centre Costs
e-Commerce Payments: 5 Ways to reduce costs – Rob Crutchington at payment service provider Encoded discusses how choosing the right…
Remote Working is Risky but doesn’t have to be
Remote working is a risky business – but doesn’t have to be with secure card payments As contact centres embrace…
Fraud Prevention v CX. Getting Balance Right in Contact Centres
Fraud Prevention v Customer Experience – Getting the Balance Right in Contact Centres The UK Contact Centre Decision Makers Guide…
With the SCA Deadline Looming – What Happens Next?
With the SCA Deadline Looming – What Happens Next? Rob Crutchington, Director of Encoded, discussing the March deadline for implementing…
Digital First: The Future of Card Payments in Contact Centres
Digital First: The Future of Card Payments – Contact centres are complex places at the best of times with multiple…
PCI DSS: So Why Does It Pay To Comply with it?
PCI DSS: So Why Does It Pay To Comply? – For customers to buy from an organisation either in person,…
Strong Authentication: Things every Merchant needs to know
Strong Customer Authentication: Three things every merchant needs to know – With online fraud on the increase, companies must take…
The Return of the ‘Roaring Twenties’ – Capitalise on the boom
The return of the ‘Roaring Twenties’ – prepare to capitalise on the boom: With shops, pubs and restaurants re-opening their…
Milk & More Contact Centre Carries On with Assisted Payments
Milk & More carries on in a crisis with secure automated IVR and Agent Assisted payments from Encoded Encoded, a…
Shifting liability for fraud from merchants to customers
Shifting liability for fraud from merchants to customers in contact centres Fraud patterns are evolving quickly since the coronavirus outbreak.…
PCI DSS: The forgotten Superhero of the Contact Centre
PCI DSS: the forgotten superhero of the contact centre – As millions of pounds are lost to Coronavirus scams, the…
3 Reasons Why IVR Payments Still Matter in Contact Centres
3 reasons why IVR payments still matter in contact centres As fears over coronavirus fuel a sudden spike in contactless…
Encoded Partner with Cashflows to Facilitate Faster Card Payments
Encoded partners with Cashflows to facilitate faster card payments and reduce the number of declined transactions for merchants Encoded, a…
Understanding Declined Codes: Ways to improve Acceptance
Understanding declined codes – 3 ways to improve acceptance rates. Rob Crutchington at payment service provider, Encoded discusses how understanding…
GDPR – 3 Steps to Contact Centre Compliance
What happens next? 3 Steps to contact centre compliance Rob Crutchington at Encoded looks at the impact of GDPR on…