Fraud Prevention v CX. Getting Balance Right in Contact Centres
Fraud Prevention v Customer Experience – Getting the Balance Right in Contact Centres The UK Contact Centre Decision Makers Guide…
Encoded
With the SCA Deadline Looming – What Happens Next?
With the SCA Deadline Looming – What Happens Next? Rob Crutchington, Director of Encoded, discussing the March deadline for implementing…
Digital First: The Future of Card Payments in Contact Centres
Digital First: The Future of Card Payments – Contact centres are complex places at the best of times with multiple…
PCI DSS: So Why Does It Pay To Comply with it?
PCI DSS: So Why Does It Pay To Comply? – For customers to buy from an organisation either in person,…
Strong Authentication: Things every Merchant needs to know
Strong Customer Authentication: Three things every merchant needs to know – With online fraud on the increase, companies must take…
The Return of the ‘Roaring Twenties’ – Capitalise on the boom
The return of the ‘Roaring Twenties’ – prepare to capitalise on the boom: With shops, pubs and restaurants re-opening their…
Milk & More Contact Centre Carries On with Assisted Payments
Milk & More carries on in a crisis with secure automated IVR and Agent Assisted payments from Encoded Encoded, a…
Shifting liability for fraud from merchants to customers
Shifting liability for fraud from merchants to customers in contact centres Fraud patterns are evolving quickly since the coronavirus outbreak.…
PCI DSS: The forgotten Superhero of the Contact Centre
PCI DSS: the forgotten superhero of the contact centre – As millions of pounds are lost to Coronavirus scams, the…
3 Reasons Why IVR Payments Still Matter in Contact Centres
3 reasons why IVR payments still matter in contact centres As fears over coronavirus fuel a sudden spike in contactless…
Encoded Partner with Cashflows to Facilitate Faster Card Payments
Encoded partners with Cashflows to facilitate faster card payments and reduce the number of declined transactions for merchants Encoded, a…
Understanding Declined Codes: Ways to improve Acceptance
Understanding declined codes – 3 ways to improve acceptance rates. Rob Crutchington at payment service provider, Encoded discusses how understanding…
GDPR – 3 Steps to Contact Centre Compliance
What happens next? 3 Steps to contact centre compliance Rob Crutchington at Encoded looks at the impact of GDPR on…
Contact Centre Payments – Going Mobile
Contact Centre Payments – Going Mobile. Rob Crutchington at Encoded looks at how the mobile market is changing the way…
Contact Centre Payments – Going Mobile
Contact Centre Payments – Going Mobile. Rob Crutchington at Encoded looks at how the mobile market is changing the way…
Encoded Launch Secure Customer Engagement Platform
Encoded announces new secure customer engagement platform New platform allows businesses to accept fast, secure payments via SMS from customers…
What Lies Behind Your Contact Centre Payment Solution?
Robert Crutchington at Encoded takes a look under the bonnet of payments in contact centres and discusses five reasons why…
PCI DSS: 3 Surprises from the latest contact centre report
PCI DSS: 3 Surprises from the latest contact centre report – Robert Crutchington at Encoded takes a closer look at…
Scrapping Card Fees – Waste of time or a Benefit to Consumers?
Scrapping Card Fees – A Bureaucratic waste of time or a benefit to consumers? Rob Crutchington, Director at Encoded, discusses…