Milk & More Contact Centre Carries On with Assisted Payments
Milk & More carries on in a crisis with secure automated IVR and Agent Assisted payments from Encoded Encoded, a…
Encoded
Shifting liability for fraud from merchants to customers
Shifting liability for fraud from merchants to customers in contact centres Fraud patterns are evolving quickly since the coronavirus outbreak.…
PCI DSS: The forgotten Superhero of the Contact Centre
PCI DSS: the forgotten superhero of the contact centre – As millions of pounds are lost to Coronavirus scams, the…
3 Reasons Why IVR Payments Still Matter in Contact Centres
3 reasons why IVR payments still matter in contact centres As fears over coronavirus fuel a sudden spike in contactless…
Encoded Partner with Cashflows to Facilitate Faster Card Payments
Encoded partners with Cashflows to facilitate faster card payments and reduce the number of declined transactions for merchants Encoded, a…
Understanding Declined Codes: Ways to improve acceptance
Understanding declined codes – 3 ways to improve acceptance rates. Rob Crutchington at payment service provider, Encoded discusses how understanding…
GDPR – 3 Steps to Contact Centre Compliance
What happens next? 3 Steps to contact centre compliance Rob Crutchington at Encoded looks at the impact of GDPR on…
Contact Centre Payments – Going Mobile
Contact Centre Payments – Going Mobile. Rob Crutchington at Encoded looks at how the mobile market is changing the way…
Contact Centre Payments – Going Mobile
Contact Centre Payments – Going Mobile. Rob Crutchington at Encoded looks at how the mobile market is changing the way…
Encoded Launch Secure Customer Engagement Platform
Encoded announces new secure customer engagement platform New platform allows businesses to accept fast, secure payments via SMS from customers…
What Lies Behind Your Contact Centre Payment Solution?
Robert Crutchington at Encoded takes a look under the bonnet of payments in contact centres and discusses five reasons why…
PCI DSS: 3 Surprises from the latest contact centre report
PCI DSS: 3 Surprises from the latest contact centre report – Robert Crutchington at Encoded takes a closer look at…
Scrapping Card Fees – Waste of time or a Benefit to Consumers?
Scrapping Card Fees – A Bureaucratic waste of time or a benefit to consumers? Rob Crutchington, Director at Encoded, discusses…
GDPR – Take a lead from PCI DSS in your contact centre
Robert Crutchington and Matthew Tyler outline how applying the same principles as PCI DSS can help to meet the challenges…
PCI DSS Compliance and How to achieve it?
Robert Crutchington at Encoded takes a closer look at the truth about PCI DSS in the contact centre. We have…
Simplify Card Payment Process Ditch the CVV Code
It’s time to simplify the card payment process! Take the first step by ditching the three-digit CVV code Rob Crutchington,…
A day in the Life of a Contact Centre Card Payment
A day in the life of a contact centre card payment – what does happen to your money? Rob Crutchington…
Every contact centre should have PCI DSS Programme
Five reasons why every contact centre should have a PCI DSS Compliance Programme in place, by Rob Crutchington at Encoded…
IVR Six Design Tips to Improve and Save Time and Money
IVR – Six Design Tips to Improve and Save Time and Money Article By Rob Crutchington – Director at Encoded…