When uncertainty looms, customers begin to think critically about their spending decisions. They weigh up which…
Category: – Contact Centre News
News from the UK contact centre industry
Contact Centre Panel Selects IPI To Join Partnership Network
Contact Centre Panel Selects IPI To Join Partnership Network – IPI joins vetted network of technology…
PCI Pal Achieves AWS Service Ready Designation for Amazon Connect
PCI Pal have announced that it has achieved the Amazon Web Services (AWS) Service Ready designation…
Content Guru Extends European Dominance with Investment Across the Region
Content Guru Extends European Dominance as It Increases Investment Across the Region Content Guru, Europe’s leading…
Empowering Tomorrow’s Payments: Adapting to ‘Consumer Duty’ Legislation
Empowering Tomorrow’s Payments: Adapting to ‘Consumer Duty’ Legislation within your contact centre with PCI Pal As…
Payment support for Northumbrian Water Contact Centre
Payment support for Northumbrian Water Contact Centre – Making customer payments easy with a payment support…
Consumer Duty: Common Sense for Contact Centres
Consumer Duty: common sense for contact centres When we talk to operations, customer service and contact…
8 Proven Success Strategies to Thrive in a Competitive Environment
The contact centre business process outsourcing (BPO) market, as you may know, is poised to grow…
Thomas Cook Take a Flexible Approach to WFM Across Their Contact Centres
Kerry Turney is Resource Planning Manager at Thomas Cook. She is a highly-experienced and respected workforce…
Creating Flexible Contact Centre Teams
Contact centre agents today expect far higher levels of flexibility than ever before. Nick Brook at…
Ofgem Announces New Rules to Improve Customer Service
Energy regulator Ofgem has today (Wednesday 26 July) proposed a series of reforms to further improve…
MPL Contact Centre Reaches 2,000 Call Script Milestone with Noetica
MPL Contact centre Contact Reaches 2,000 Call Script Milestone with the Noetica Synthesys™ Interaction Studio Established…
Contact Centre Selects National Foodbank For Charity Partnership
Contact Centre Sigma Connected employees select Trussell Trust national foodbank for charity partnership Business outsourcing specialist…
Key Considerations for Contact Centres Looking to Implement AI
Key Considerations for Contact Centres Looking to Implement AI – Jason Roos, CEO of Cirrus, discusses.…
Getting on Front Foot with Customers with AI Conversation Monitoring
Getting on the front foot with customers with AI conversation monitoring – EdgeTier CEO and Co-Founder,…
Turn to your Contact Centres to Gain Valuable Customer Insights
Why Enterprises Need to Turn to their Contact Centres to Gain Valuable Customer Insights In a…
Achieving Contact Centre Fitness – Strategies & Tools
In his last of five articles Craig Farley, Head of Consulting at IPI, discusses why strategies…
Contact Centre Outsourcer KURA Expand in South Africa
Contact Centre Outsourcer KURA experts Kura underlined its global ambitions with the launch of a new…