Managing demand effectively through scalability and proactivity through the contact centre Martin Taylor, Co-Founder and Deputy…
Category: – Contact Centre News
News from the UK contact centre industry
Sarah Hunt To Launch Contact Centre Training Programme
Greenbean welcomes Sarah Hunt as Associate Director of Client Solutions to launch the contact centre training…
Delivering Sales Through Service: How to do so Effectively
Delivering Sales Through Service: How to do so Effectively How to Deliver Sales Through Service Through…
Institute of Export opens Peterborough Contact Centre
Institute of Export opens new contact centre in Peterborough to enhance its support for traders The…
AO On Recruitment Drive at Bolton Contact Centre
The online electrical retailer, AO, have announced the expansion of its customer service team at its…
Sentiment Analysis and the Tenant Satisfaction Measures
Sentiment Analysis and the Tenant Satisfaction Measures – Caroline Thomas, Senior CX Service Designer at Fournet…
The Contact Company Selects Calabrio to Power BPO Operations
Merseyside based contact centre with 1,500 people chooses technology to support ambitious growth plans Calabrio, the…
Contact Centre Report: Exceeding UK Customer Expectations
Contact Centre Report: “Exceeding UK Customer Expectations 2023-24” – Half of UK customers changed at least…
Netcall Giving Customers The Power to Smart Connect
Giving customers the power to smart connect Netcall has announced it is now working with UK…
Contact Centre Resource Planning for Hybrid and WFH Models
Contact Centre Resource Planning – How To Do Resource Planning for Hybrid and WFH essential information…
Auto Windscreens Achieves High Score in ICS Survey
Auto Windscreens, which has a dedicated contact centre is based in Chesterfield, has achieved a ServCheck…
Payment Gateway Services – The Hidden Gem for Contact Centres
Payment Gateway Services – the Hidden Gem for contact centres – Three Things to ask your…
PCI Security Welcomes Geoff Forsyth to Board of Advisors
PCI Security Standards Council welcomes PCI Pal CISO, Geoff Forsyth, to its Board of Advisors PCI…
How Conversation Analytics can help contact centres
How Conversation Analytics can help contact centres improve the customer experience in an Omnichannel environment. Investing…
IPI awarded Platinum Partner Status by Gamma
IPI awarded Platinum Partner Status by Gamma Communications – Accreditation reflects IPI and Gamma’s commitment to…
Netcall Supports Councils to Improve Crisis Management
Netcall supports councils in Cumbria and Newcastle to improve crisis management and air pollution Netcall is…
The Voice of the Contact Centre Consumer 2023
The Voice of the Contact Centre Consumer 2023 – A CCMA research initiative supported by Odigo …
Small Businesses Don’t Capitalise on Customer Service Advantage
Small businesses failing to capitalise on their unique customer service advantage according to report from FM…
Office Company Viking Create Contact Centre Jobs
Leicester based office supplies company Viking have announced the creation of 60 jobs at their Leicester…