Dublin-based Videlica has won a prestigious Customer Contact Association (CCA) Excellence Award for ‘Best Technology Partnership’…
Category: – Industry News
Industry news from the UK contact centre industry
Housing Association optimise customer contact across five contact centres
– mplsystems’ intelligentDesktop helps agents handle calls from multiple social housing brands within Together Housing Group…
Calls on hold as associates take part in ‘2Touch’s Got talent’
Associates at Sunderland-based Contact Centre, 2Touch, proved they are not shy and retiring, as a fearless…
Sinclair Voicenet achieve NICE accreditation
Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer…
Screwfix to take calls for BBC Children In Need
Screwfix has pledged its support for the BBC’s well loved Children in Need appeal once again,…
Pudsey preps npower’s contact centre for BBC Children in Need
Staff at the npower call centre in Burton have been busy preparing for BBC Children in…
Sitel UK announce new jobs at Watford contact centre
Sitel UK, experts in outsourced customer care solutions, today announces the creation of a further 75…
Ann-Marie Stagg Elected as European President of ECCCO
Already a well-known and well respected figure in the UK contact centre industry, Ann-Marie Stagg of…
Noble Systems Wins Best Use of Technology Award
Noble Systems have announced they have won the Best Use of Technology – Vendor Award at…
Experian and Age UK team up to combat loneliness
Experian® the global information services company, today announced it is teaming up with Age UK Notts…
GoResponse Hosts Spooky Halloween Fundraiser
Customer service specialists GoResponse have raised £350 for Macmillan Cancer Support – a leading charity providing…
Jabra appointment New managing Director Nigel Dunn
Jabra are very pleased to announce the appointment of Nigel Dunn to the role of Managing…
Contact centres are your No. 1 source of business intelligence says Jabra
To many companies, a call centre is merely a customer service necessity. But a contact centre…
Generation Y says Goodbye to the Phone
New contact centre research published today reveals that for Generation Y – individuals born between 1980…
Energy firms fizzle rather than burn bright when it comes to customer service
New research finds ‘mediocre’ utilities industry not doing enough to offset rising prices against consumer expectation…
New Call Telecom announces jobs at Burnley contact centre
Burnley based telecoms company New Call Telecom have announced the creation of 30 jobs at their…
Calderdale Council’s contact centre gearing up to go live
Calderdale Council are in the final stages of making their new contact centre operational from 11th…