Interactive Intelligence Group Inc. has reported a 67 percent compound annual growth rate (2010-2013) of its…
Category: – Contact Centre News
News from the UK contact centre industry
Save Britain Money Group Lays off Staff
Save Britain Money Group, who featured in BBC3’s TV Series The Call Centre, have announced that…
VoiceSage launch of Touch Messaging Service
VoiceSage has continued to show impressive growth with the launch of its new product offering VoiceSage‘Touch’.…
SYNETY launch enhanced technology updates on CloudCall® for Salesforce
Initially launched in 2013, the integration of SYNETY’s CloudCall with the world-leading CRM platform, Salesforce, has…
Liveops DeinDeal AG Embeds LiveOps at Heart of Customer Service
LiveOps phone panel added to Salesforce.com for attentive and pro-active customer experience LiveOps have announced that…
Verint Enables Customers to Optimise Customer Engagement Enterprise Wide
Enhance Workforce Productivity and Performance in Back-Office Operations Verint® Systems Inc. have announced that customers are…
Exchange Communications Partners with Sinclair Voicenet
Exchange Communications, one of Avaya’s leading Platinum Enterprise Partners, is teaming up with Sinclair Voicenet. This…
Papa John Invite their Customer to Rant and Rave
Papa John, one of the world’s largest pizza chains, is inviting all of its customers to…
Verint receive Customer Experience Vendor Excellence Award
Verint’s Customer Engagement Optimization Solutions Recognized for Helping Organizations Become More Customer-Centric Verint® Systems Inc. have…
CCMA UK National Contact Centre Awards 2014
CCMA The UK National Contact Centre Awards are the longest established Contact Centre Awards in the…
2014 Best Practice Guide for customer contact leaders
The Best Practice Guide, published by the Professional Planning Forum, is packed with outstanding case studies,…
Echo Managed Services Staff Shortlisted for CCMA Awards
Two Echo Managed Services employees have been selected as finalists in this year’s UK National Contact…
LiveOps Encourages Contact Centres to Hang Up Their Phones
LiveOps Encourages Contact Centres to Hang Up Their Phones – CEO Marty Beard’s Vision of Contact…
Firstsource Among Fastest Growing Indian Companies in the UK
Firstsource Solutions have been ranked 15th in the UK’s top 41 fastest-growing Indian companies list, published…
“Tangled” telco market needs to re-think business model
Market challengers, smaller players, regional and international legislation, and constantly connected consumers, are all coming together…
Remote Working – Good Bad or Ugly?
Much has been written about the benefits of remote working – some contact centres embrace the…
Enghouse Interactive Invests in Partners that Buy-in to its Strategic Vision
Enghouse Interactive has announced the launch of its new EMEA Partner Programme. The programme comprises a…
Lloyds Bank Contact Centre Closure indicates a Positive Industry Trend
The recent announcement that Lloyds Bank will close its Warrington contact centre at the beginning of…