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Category: – Contact Centre News
News from the UK contact centre industry
ECCCSA 2016 Gala Dinner Your Host Fiona Bruce
Everything you ever wanted to know about ECCCSA 2016 Gala Dinner host Fiona Bruce Fiona Bruce,…
75% of Consumers Hate Repeating Themselves
Whether in-store, online or over the telephone, 75% of UK consumers hate repeating themselves when they…
Customer Journey Achieving Customer Value and Growth
The customer journey revisited – three tips for achieving customer value and growth – Magnus Geverts…
eg Solutions Announces Senior Appointments
eg solutions has announced two new appointments to their senior management team. Jonathan Bunce joins eg…
Orchard Energy Recruitment Drive Leeds Contact Centre
Orchard Energy, the Elland Leeds based contact centre, originally employed 30 staff when it ‘went live’…
NRG Decade of Support for North East Contact Centre Awards
NRG. the North-East contact centre recruitment specialist, has announced it is to support the North East…
Give Your Agents The best Data – They’ll Thank You For It
Give your agents the best data – they’ll thank you for it! What makes a good…
Ofcom Consultation: Zero-Tolerance To Silent and Abandoned Calls?
Ofcom consultation: a zero-tolerance approach to silent and abandoned calls? Simon Cloke, Partner at Eversheds, discusses.…
Expolink Outsourcer Targets Growth After Management Buyout
Expolink, a leading global provider of contact centre and whistleblowing hotline services, is gearing up for…
So Why Should I Attend Customer Contact Expo?
So Why Should I Attend Customer Contact Expo? – Ann-Marie Stagg, CEO of CCMA, gives 5…
How To be Successful at Cold Calling in the Contact Centre
Follow these 8 top tips to achieve cold calling success Whatever industry you work in, being…
Infinity CCS and Webhelp Shortlisted at ECCCSA Awards 2016
Against fierce competition Infinity CCS and its client the outsourcer Webhelp have been shortlisted in the…
Motivate Agents and Improve Contact Centre Morale
The best ways to motivate agents staff and improve contact centre morale – Sonia Rabone of…
Calling All Contact Centre Managers – Dump Your Reports!
Can you imagine a contact centre without reports? The thought literally boggles the mind! How would…
Why Your Contact Centre Needs Customer Engagement Analytics
By definition, customer engagement is an effect, a reaction, a connection, a response, and/or an experience…
Improving Your Customer Experience in Three Simple Steps
Today’s consumer is well informed, with high expectations and more likely than ever before to share…