Consumers becoming increasingly comfortable with human-mimicking robots in customer service, says new Aspect Software research but…
Category: – Contact Centre News
News from the UK contact centre industry
Teleperformance Wins Major Banking Outsource Contract
The UK banking group CYBG has extended its outsource contact centre contract with Teleperformance, the worldwide…
4 Weeks Left to Enter UK National Contact Centre Awards
4 Weeks Left to Enter UK National Contact Centre Awards 2019 – Nominate individuals and teams…
How to Use Chatbots to Enhance Customer Experience
How to Use Chatbots to Enhance Customer Experience – Tony Dolan, Head of Marketing at Connnect…
Ultracomms wins Excellence Award for PCI DSS Compliance
Ultracomms wins Award for Excellence for Payment Card Industry Data Security Standard compliant technology Ultracomms, a…
Two PCI Excellence Awards for Eckoh in 2019
Eckoh plc, the global provider of secure payment products and customer contact solutions, has won two…
Vodafone To Restructure Glasgow Contact Centre
Telecoms giant, Vodafone UK, have announced that up to 350 customer service and technology jobs at…
Study Reveals Innovation & Cost Are Key Drivers of Cloud
Study Reveals Innovation and Cost Control Are Key Drivers of Cloud Communications Adoption in Europe Mitel…
Teleopti Launches Cloud BI Tool – Insights
Teleopti Launches Cloud BI Tool, Insights, Helping Organizations Discover the Power of Their Data Insights utilizes…
Ageas Insurance Set To Close Contact Centres
It has been reported that Ageas Insurance is to close its contact centres in Stoke on…
Digital Transformation in Contact Centres. Millennial Skill Gap?
Digital transformation in the contact centre – Is there a millennial skill gap? By Nigel Dunn,…
NICE Announces New Generation of Employee Engagement
NICE Announces New Generation of Employee Engagement with Back Office Proficiency Essentials First of its kind…
iNet & Vocalcom Strengthen Ties with Customer Engagement Solutions
iNet Communications Group and Cloud Contact Centre technology vendor Vocalcom strengthen ties to grow UK market…
1 in 10 Consumers Never Had Good Customer Service
1 in 10 British consumers have never had good customer service Research from Zendesk finds 70%…
Contact Centre Manager – Leading Outsource Company
Contact Centre Manager Ventrica are looking for an experienced Contact Centre Manager / Service Delivery Manager…
MacBook Pro for Business Man
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Beautiful Cities in the World
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AboutMatch To Provide One-Stop Shop For Contact Centres
Leading industry analyst joins AboutMatch to provide one-stop shop for UK contact centres AboutMatch is the…