Best Contact Centre Solution Judges Award goes to Eckoh’s CallGuard
Eckoh, the global provider of secure payment products and customer contact solutions, has won the Judges Award for the Best Contact Centre Solution at the annual Card Not Present (‘CNP’) Awards 2019.
The CNP Awards are the only awards honouring the companies, programs and solutions that have distinguished themselves in the Card-Not-Present space throughout the year. The CNP Awards took place on Thursday, 23 May, during the CNP Expo in San Francisco.
Eckoh’s entry for the Best Contact Centre Solution focused on Eckoh’s unique and patented CallGuard solution that significantly reduces the risk of fraud or the impact of a data breach. What makes it different is that it can completely de-scope a contact centre from the scope of a PCI DSS audit without changing any of the existing processes or providers the customer uses. This makes it quick to deploy and with almost no resource required from the customer’s IT team. What’s more, the contact centre agents stay in contact with the caller throughout the process, even during the payment, and in our experience, this enhances customer satisfaction and reduces the handling time of the payment. This is why Eckoh’s customers love the solution.
What made Eckoh’s entry the winning one was the unique elements of CallGuard and the calibre and size of customers with which the solution has been successfully deployed. Eckoh has more live US customers in the Fortune 500 than all of our competitors combined.
Ed Johnson, Chief Operating Officer, UK Division at Eckoh commented,
“It’s an excellent achievement for Eckoh to be recognised through this award. With CNP crime set to hit £680 million in the UK by 2020 it’s a timely reminder for businesses with Contact Centres of the growing risk of fraud.”
“We know it’s the best solution on the market because our customers tell us so. As the leading provider of Secure Payment solutions for contact centres in the UK, CallGuard can truly deliver not only PCI DSS compliance but a secure contact centre to reduce risk and enhance payment security.”
Eckoh is a global provider of secure payment products and customer contact solutions, supporting an international client base from its offices in the US and UK.
Our secure payments products help our clients take payments securely from their customers through multiple channels. The products, which include the patented CallGuard, can be hosted in the Cloud or deployed on the client’s site and remove sensitive personal and payment data from contact centres and IT environments. They offer merchants a simple and effective way to reduce the risk of fraud, secure sensitive data and become compliant with the Payment Card Industry Data Security Standards (“PCI DSS”) and wider data security regulations. Eckoh has been a PCI DSS Level One Accredited Service Provider since 2010, securing over $2bn in payments annually.
Eckoh’s customer contact solutions enable enquiries and transactions to be performed on whatever device the customer chooses, allowing organisations to increase efficiency, lower operational costs and provide a true Omnichannel experience. We also assist organisations in transforming the way that they engage with their customers by providing support and transition services as they implement our innovative customer contact solutions.
Our extensive portfolio of clients come from a broad range of vertical markets and includes government departments, telecoms providers, retailers, utility providers and financial services organisations.