Despite the power of Artificial Intelligence to transform the customer experience, many AI projects fail at…
Category: – Contact Centre News
News from the UK contact centre industry
4net Technologies scoops Avaya Partnership Award
Avaya names 4net Enterprise Cloud Partner of the Year at Dubai ceremony 4net Technologies has been…
How Contact Centres Can Prepare For A Brexit Blitz
How Contact Centres Can Prepare For A Brexit Blitz – Jeremy Payne Enghouse Interactive looks at…
Mythbusters: Are Quality Assurance Teams all that Bad?
Mythbusters: Are Quality Assurance teams all that bad? SJ Thompson of EvaluAgent speaks to Lee Stark…
Jabra Announces UKI Partner Conference Awards Winners
Jabra announces the worthy winners of its annual Channel Awards, held on the 6th November as…
TTEC & LivePerson Form Partnership to Fuel AI Digital Transformation
TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises and contact centres…
UK Supervisors Spend Half Working Day on Meetings & Admin
Supervisors in the UK spend more than half their working day on meetings and admin…leaving little…
Semafone Empowers Payments Within Contact Centres
Semafones Intelligence+ empowers contact centres with actionable payment transaction analytics New offering provides the value of…
Government Contracts Push Outsource Market to 12 Month High
Government Contracts Push UK Outsourcing Market to 12 Month High according to Arvato UK Outsourcing Index. …
Contact Centre Webinar: Cloud PCI Compliance
Join PCI Pal for a Webinar discussing PCI Compliance in the Cloud! In this webinar, we…
Woodland Trust Enhances Telephone Payment Security
PCI Pal, the secure payments provider to contact centres, has implemented its cloud-based Agent Assist payment…
Is Tech Holding You Back from Delivering Exceptional CX?
Is technology holding you back from delivering exceptional customer service? 5 ways to buck the trend…
Eckoh add Mastercard Pay by App to Secure Payment Portfolio
Eckoh adds Mastercard’s Pay by Bank app to its Secure Payment portfolio. Eckoh, the global provider…
How To Motivate Disengaged Contact Centre Agents
How to motivate disengaged contact centre agents with tips for employee engagement SJ Thompson of Evaluagent…
Sky To Create 500 Jobs at Leeds Contact Centre
Sky have announced the creation of 500 new jobs at their Leeds contact centre to meet…
Enhancing Quality & ROI with Contact Centre Gamification
Noble Systems Download: Enhancing Quality & ROI with Gamification + Speech Analytics within the contact centre…
NICE inContact Receives Highest Scores in Gartner Report
NICE inContact Receives Highest Scores in Both Western Europe and North America Use Cases in Gartner…
The New Era of Customer Experience Intelligence
Teleopti, a Calabrio company, shares a 5-point plan for the new era of Customer Experience Intelligence…
Odigo Leader in Magic Quadrant for Contact Centres
Odigo is named a Leader in 2019 Gartner Magic Quadrant for Contact Centre as a Service,…