Contact Centre: Work From Home Best Practices

Contact Centre: Work From Home Best Practices: With measures around COVID-19 globally escalating, organisations are required to balance employee safety with maintaining critical service to millions of customers. Contact centres are now facing their biggest challenge ever: transitioning office-based representatives to work from home agents.

Join NICE in this virtual event to learn from our experts what it takes to successfully transition your contact centre to a work from home environment, and get your questions answered.

Topics will include:

– Transitioning Your Contact Centre to Work From Home

– Setting up the Foundation for Work From Home

– Work From Home: A WFM Perspective

– Managing Home Agents Performance

– Hear From Trupanion and Frontline How They Made a Successful Transition to Work From Home

 

 

The virtual event starts on Tuesday, March 31st at 2:00 pm GMT.

To register or for additional information on the Webinar Click Here