NICE inContact, a NICE business, have announced that a global research and technology company that serves…
Category: – Industry News
Industry news from the UK contact centre industry
Encore Launches Contact Centre Recruitment Division
In response to considerable demand, national recruitment agency, Encore Personnel has launched a new specialist division,…
RMG Networks reimagines the SYMON Brand
RMG Networks (RMG), global leader in technology-driven visual communications is bringing back the SYMON™ brand with…
Nominations for Contact Centre Awards Now Open!
The UK National Contact Centre Awards, organised by the CCMA, are the longest established and largest…
Payment Security and Call Centre Predictions 2019
PCI Pal outlines its 2019 payment security and call centre predictions Looking ahead to 2019, Geoff…
Good Customer Service Starts & Ends with People
Well-trained human agents blended with AI innovation and flexible cloud-based technology combine to create the perfect…
Map Your Contact Centre Environment to the Customer Journey
eBook: Map Your Contact Centre Environment to the Customer Journey Consumers want a valued interaction and…
Content Guru Secures FSQS Accreditation
Cloud contact centre solution provider Content Guru is now fully registered on the FSQS supplier qualification…
Retailers Invest in AI to Attract Online Shoppers
71% of retailers invest in AI to attract online shoppers this Christmas as in store sales…
Make 2019 Planning Your New Year’s Resolution
Make 2019 contact centre planning your New Year’s resolution – Join Aspect on 19th December at…
Teleperformance Win E.ON Contact Centre Contract
Teleperformance Wins Major E.ON Customer Service Contract Three-year contract announced to provide Customer Service and Sales…
CallMiner Achieves Record Net Promoter Score
CallMiner, the leading platform provider of award-winning contact centre speech and customer engagement analytics, announced today…
Will AI Eliminate Humans in the Retail Contact Centre?
Will AI Eliminate Humans in the Retail Contact Centre asks Susannah Richardson | Marketing Director for…
HGS Create 150 Jobs at Selkirk Contact Centre
HGS to create 150 new jobs in Selkirk and invests in Purchasing and upgrading contact centre…
Vue Deliver Omnichannel Customer Engagement Solution
Vue Entertainment Retain Eckoh to Deliver Omnichannel Customer Engagement Solution Long-standing commercial relationship extended to 18…
Count to 5 for Perfect Multi-channel Forecasting
Count to 5 for perfect multi-channel forecasting in your contact centre – Keep it simple, that’s…
ECCCSA Raises Over £6k for JDRF at Contact Centre Awards
ECCCSA18 raises over £6k for JDRF as the contact centre industry continues to celebrate – European…
UK National Contact Centre Awards 2019 Nominations
UK National Contact Centre Awards 2019 Open for Nominations on 10 December – Nominate individuals and…
PostFinance Cuts Authentication Times in Half with NICE RTA
PostFinance Cuts Authentication Times in Half at their contact centre with NICE Real Time Authentication One…