How are other contact centres adapting under pressure?
Webinar Wednesday 8th April 2020 at 2pm
You’ll be able to hear about real examples of how contact centres have changing tactics to maintain great customer service in the face of severe challenges. You’ll find out about the practical approaches taken by organisations to maintain business continuity and service levels. Free advice will be offered as well as a look at how this may evolve in the future.
The speaker will be Ashley Burton, Eckoh’s Head of Product who is an evangelist for world-leading Omnichannel technology solutions and how they can be applied to improve the customer experience.
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If you can’t make the date and time, register anyway and we’ll send you the link afterwards.
Eckoh is a global provider of Secure Payment products and Customer Engagement solutions, supporting an international client base from its offices in the UK and US.
Our Secure Payments products help our clients take payments securely from their customers through all engagement channels. The products, which include the patented CallGuard and ChatGuard, can be hosted in the Cloud or deployed on the client’s site and remove sensitive personal and payment data from contact centres and IT environments. They offer merchants a simple and effective way to reduce the risk of fraud, secure sensitive data and become compliant with the Payment Card Industry Data Security Standards (“PCI DSS”) and wider data security regulations. Eckoh has been a PCI DSS Level One Accredited Service Provider since 2010, securing over £2bn in payments annually.
Eckoh’s Customer Contact solutions enable enquiries and transactions to be performed on whatever device the customer chooses, allowing organisations to increase efficiency, lower operational costs and provide a true Omnichannel experience. We also assist organisations in transforming the way that they engage with their customers by providing support and transition services as they implement our innovative customer contact solutions.
Our large portfolio of clients come from a broad range of vertical markets and includes government departments, telecoms providers, retailers, utility providers and financial services organisations.