Sytel is introducing a plan immediately to help contact centres enable their agents to work from home during the COVID-19 outbreak.
Sytel’s Softdial Contact Centre (SCC) is a full-featured contact centre stack, deployed in the cloud. With SCC, contact centre agents can work from home with nothing more than a PC with a web browser, headset and a basic internet connection. Customers can gain homeworking functionality by moving agents to SCC from existing platforms that don’t support it.
Michael McKinlay, Sytel CEO, said,
“The challenge in providing support for homeworking agents, for most contact centres, especially those using legacy systems, is to identify essential services and get them deployed quickly in the cloud.”
“With SCC, this initial phase can be up and running in days. Other value-add services can then follow in a planned way.”
“Sytel’s track record in delivering extensible cloud solutions for clients is second-to-none”, said McKinlay
“And delivering inbound/outbound cloud solutions quickly for voice and all other media types, properly integrated with business apps, doesn’t have to cost the earth.”
Patrick Bosworth, Presales Manager for Sytel, said
“Contact centers needing a switch to home-working, wherever they are, should contact us any time.”
“We will work through a checklist with them to give a realistic view of what is achievable and in what time span.”
Sytel’s agent desktop, scripting and reporting solutions enable customers to start out simply and extend quickly, to deliver a rich user experience, properly integrated with the back office.
Sytel Limited software solutions connect and manage calls and media sessions, without boundary. Our solutions for carriers, enterprises and cloud/ hosted contact centre providers deliver high-volume routing and media processing on a distributed host-based platform, and are driving inbound, outbound and blended telephony, email, SMS, chat and other media types in over 50 countries.
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