Clarity adds support for Facebook Messenger in the Clarity Connect contact centre which is native to…
Category: – Products
Capita & Avaya Provide Cloud Based Contact Centre Services
Capita partners with Avaya to provide cloud-based contact centre services Capita Collaboration Technologies, part of Capita…
Interactive Intelligence Achieves Advanced Technology Partner Status
Interactive Intelligence Achieves Advanced Technology Partner Status in AWS Partner Network Amazon Web Services (AWS) has…
Noble Systems Introduces Noble® Inbound 100 Solution
Noble Systems Introduces Noble® Inbound 100 – Global contact centre technology leader offers a complete inbound…
Premium Choice Deploy SJS Solutions Best in Class Visual Communications
Insurance specialist Premium Choice deploy SJS Solutions “best in class” visual communications software – Premium Choice…
Visual Communications help to bridge the gap
Visual communications help to bridge the gap; If you already use visual communications to help your…
Enghouse Help Contact Centres Punch above their Weight
Enghouse Interactive Helps Mid-sized Organisations Punch above their Weight in Customer Experience – Communications Centre 2016…
Aspect Software announces Aspect CXP 15
Aspect Software announces Aspect CXP 15 – Dynamic new visual development environment for self-service applications – …
Verint Advances Customer Engagement Optimisation Portfolio
Verint Advances Customer Engagement Optimisation Portfolio with New Release of Telligent Social Community Software Telligent Offers…
Business Systems enhance call recording portfolio
Business Systems enhances its call recording portfolio with the O2 Mobile Recording solution The solution will…
Zendesk Simplifies Phone Support with New Voice Offering
Zendesk Simplifies Phone Support with New Voice Offering as organisations now have a single place to…
NICE Systems Engage Multi-Channel Platform Enhanced
NICE Systems Engage multi-channel interaction platform leverages ease of use, operation and implementation to ensure employees…
Hermes UK Group Chooses NICE WFM Solution
Hermes Group UK Chooses NICE’s Cloud-Based Workforce Management Solution for Improved Customer Service NICE cloud-based WFM…
Zendesk Simplifies Phone Support with Voice Offering
Zendesk Simplifies Phone Support with Voice Offering – Organisations now have a single place to build…
8×8 ’s EasyContactNow Available via G-Cloud
8×8 ’s EasyContactNow Cloud Contact Management Service Now Available via G-Cloud 8×8 have announced that its…
Intelecom Release Latest Version for Contact Centres
Intelecom ‘s latest version includes enhanced WebChat, WallBoard and Media Archive Capabilities Intelecom Group AS has…
SJS Solutions launch Real-Time Visual Solution
SJS Solutions’ Expands Its Reach with New Data Connectors To Provide a Complete Real-Time Visual Communication…
Nixxis Extends Boundaries of Contact Centre Solutions
Nixxis have announced the release of Nixxis Contact Suite version 2.2 which will push the boundaries…
Akixi Introduces Charting and Polycom VVX Integration
Akixi Introduces Charting and Polycom VVX Integration Akixi Exceeds 1600 Deployed Sites and Introduces Charting and…