NICE Introduces New Version of Real-time Solutions Suite

NICE Introduces New Version of Real-time Solutions Suite with Greater Level of Automation and Scalability for…

Corptel Introduce the New Agent AP-1 Headset

Corptel have announced the launch of the brand new Agent AP range headset, designed with a…

SJS Solutions Expands Reach with New Data Connectors

SJS Solutions Expands Its Reach with New Data Connectors To Provide a Complete Real-Time Visual Communication…

Clarity adds support for Facebook Messenger in Clarity Connect

Clarity adds support for Facebook Messenger in the Clarity Connect contact centre which is native to…

Capita & Avaya Provide Cloud Based Contact Centre Services

Capita partners with Avaya to provide cloud-based contact centre services Capita Collaboration Technologies, part of Capita…

Interactive Intelligence Achieves Advanced Technology Partner Status

Interactive Intelligence Achieves Advanced Technology Partner Status in AWS Partner Network Amazon Web Services (AWS) has…

Noble Systems Introduces Noble® Inbound 100 Solution

Noble Systems Introduces Noble® Inbound 100 – Global contact centre technology leader offers a complete inbound…

Premium Choice Deploy SJS Solutions Best in Class Visual Communications

Insurance specialist Premium Choice deploy SJS Solutions “best in class” visual communications software – Premium Choice…

Visual Communications help to bridge the gap

Visual communications help to bridge the gap; If you already use visual communications to help your…

Enghouse Help Contact Centres Punch above their Weight

Enghouse Interactive Helps Mid-sized Organisations Punch above their Weight in Customer Experience – Communications Centre 2016…

Aspect Software announces Aspect CXP 15

Aspect Software announces Aspect CXP 15 – Dynamic new visual development environment for self-service applications – …

Verint Advances Customer Engagement Optimisation Portfolio

Verint Advances Customer Engagement Optimisation Portfolio with New Release of Telligent Social Community Software Telligent Offers…

Business Systems enhance call recording portfolio

Business Systems enhances its call recording portfolio with the O2 Mobile Recording solution The solution will…

Zendesk Simplifies Phone Support with New Voice Offering

Zendesk Simplifies Phone Support with New Voice Offering as organisations now have a single place to…

NICE Systems Engage Multi-Channel Platform Enhanced

NICE Systems Engage multi-channel interaction platform leverages ease of use, operation and implementation to ensure employees…

Hermes UK Group Chooses NICE WFM Solution

Hermes Group UK Chooses NICE’s Cloud-Based Workforce Management Solution for Improved Customer Service NICE cloud-based WFM…

Zendesk Simplifies Phone Support with Voice Offering

Zendesk Simplifies Phone Support with Voice Offering – Organisations now have a single place to build…

8×8 ’s EasyContactNow Available via G-Cloud

8×8 ’s EasyContactNow Cloud Contact Management Service Now Available via G-Cloud 8×8 have announced that its…

Intelecom Release Latest Version for Contact Centres

Intelecom ‘s latest version includes enhanced WebChat, WallBoard and Media Archive Capabilities Intelecom Group AS has…

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