Hermes Group UK Chooses NICE’s Cloud-Based Workforce Management Solution for Improved Customer Service NICE cloud-based WFM…
Category: – Products
Zendesk Simplifies Phone Support with Voice Offering
Zendesk Simplifies Phone Support with Voice Offering – Organisations now have a single place to build…
8×8 ’s EasyContactNow Available via G-Cloud
8×8 ’s EasyContactNow Cloud Contact Management Service Now Available via G-Cloud 8×8 have announced that its…
Intelecom Release Latest Version for Contact Centres
Intelecom ‘s latest version includes enhanced WebChat, WallBoard and Media Archive Capabilities Intelecom Group AS has…
SJS Solutions launch Real-Time Visual Solution
SJS Solutions’ Expands Its Reach with New Data Connectors To Provide a Complete Real-Time Visual Communication…
Nixxis Extends Boundaries of Contact Centre Solutions
Nixxis have announced the release of Nixxis Contact Suite version 2.2 which will push the boundaries…
Akixi Introduces Charting and Polycom VVX Integration
Akixi Introduces Charting and Polycom VVX Integration Akixi Exceeds 1600 Deployed Sites and Introduces Charting and…
Jabra Announce New Cashbacks For Q4
Jabra Announce New Cashbacks For Q4 – The popular Jabra Cashback promotion has been upgraded for…
Aeriandi Unveils New PCI DSS Compliant Voice Services
Aeriandi Unveils New Line-up of PCI DSS Compliant Voice Services for contact centres – Agent Pay,…
Aspect: How is your contact centre reducing fraud?
Did you know? • By 2017 transactions made on mobile devices will be $1.5 trillion but…
Verint Systems Enhances Enterprise Feedback Solution
Verint Systems Enhances Mobile and Personalisation Capabilities in Enterprise Feedback Management Solution – Powerful New Features…
Sinclair Voicenet Launch Storage & Playback Solution
Sinclair Voicenet launches new long term storage and playback solution for historical audio recordings Sinclair Voicenet…
SJS Solutions enhance Reseller programme
SJS Solutions Launch New Reseller Area to Make Creating Engaging Contact Centre Environments Easier For Resellers…
Jabra Expands SPEAK Series
Jabra Expands SPEAK Series: Adding Ease of Use to Conference Calls and Simplicity to Collaboration New…
Interactive Intelligence Cloud Service Available in Europe
Interactive Intelligence Customer Engagement Cloud Service Now Available Throughout Europe New cloud service designed to help…
Netcall Liberty 3.0 Now Rated Avaya Compliant
Netcall Liberty® 3.0 Now Rated “Avaya Compliant” – Customer Engagement application is compatible with key Avaya…
Contact centre deployments – Sabio simplifies with data connectivity offering
Contact centre technology specialist Sabio helps reduce complexity with data services to support SIP Trunking, Internet…
Aspect Software Announces Enhancements to Zipwire
Aspect Software announces agent experience enhancements to Zipwire, the company’s cloud contact centre solution Aspect Software,…
Verint Systems and Vidyo Integrate Video Calls into Omnichannel
Verint Systems and Vidyo Collaborate to Integrate Video Calls into Omnichannel Customer Engagement Centres – Combined…